CUSTOMER SUPPORT SPECIALIST

Healthcare Solutions is a leading provider of medical equipment, mobility solutions, and home healthcare products, proudly serving Canadians for over 35 years. We exist to improve quality of life — not just through the products we sell, but through the care, compassion, and expertise we provide to every customer.

Our culture is guided by our ACE values : Adaptable, Compassionate, Empowering. These values show up in how we serve customers and how we support one another as a team.

About the role

We are looking for a highly motivated Customer Support Specialist with strong call centre experience, excellent customer service skills, and a solid retail background.

If you are looking for an opportunity to grow within a field dedicated to improving the health and well-being of others, we may be an excellent fit for you.

This role is a front line of our customer experience.

As a Customer Support Specialist, you are often the first voice our customers hear — seniors, families, and healthcare professionals navigating important and sometimes emotional decisions. This role is critical to rebuilding trust, delivering exceptional service, and ensuring every interaction feels respectful, knowledgeable, and caring.

While this is a high-volume call and order-support role, success here is not about speed alone. It’s about listening, learning, and showing up with empathy and professionalism — every time.

Because our products and processes are specialized, this role begins with hands‑on training on the retail floor, where you will learn our products, systems, and service standards before transitioning fully into the customer support desk.

What you'll do

Customer Experience & Support

• Deliver exceptional customer service by phone, email, and in person
• Handle a high volume of inbound calls with warmth, patience, and professionalism
• Listen actively, ask thoughtful questions, and guide customers to appropriate solutions
• Resolve concerns independently when possible and elevate appropriately when needed
• Maintain a calm, compassionate approach — even in challenging situations

Orders, Administration & Systems

Team & Store Support

Training & Development Path

We are committed to setting you up for success.

Ongoing coaching, feedback, and product education continue beyond onboarding.

Who you are

Required Skills & Attributes

Experience & Education

We hire for attitude and values first. Product knowledge is learned through training.

Schedule & Location

Apply Today!

If you’re a motivated service professional who wants to make a meaningful difference in people’s lives, we’d love to hear from you.

Healthcare Solutions — Helping Canadians live better, every day.

Healthcare Solutions is an equal‑opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.

#J-18808-Ljbffr