Talent.com
Parsons Corporation
Team Lead - Customer ServiceParsons Corporation • Markham,ON,CA
Team Lead - Customer Service

Team Lead - Customer Service

Parsons Corporation • Markham,ON,CA
30+ days ago
Salary
CA$19.95 hourly
Job type
  • Full-time
Job description

Description

We are seeking aCustomer Service Team Leadto join our dynamic team in Markham. In this role, you will act as a key facilitator, ensuring that our team delivers exceptional customer service in a fast-paced Contact Centre environment. You will play a critical role in supporting our customers and assisting Program delivery partners to achieve their goals.

As a Team Lead, you will also be responsible for fostering team member growth and effectiveness through leadership, coaching, motivation, and mentoring.

You will be accountable for:

  • Manage multiple tasks and deliverables that come up through the life of a project
  • Plan and execute industry outreach campaigns (live and in-person)
  • Develop and edit communication materials, presentations, and videos
  • Prepare and deliver project progress reports
  • Attend and present at client meetings
  • Lead a customer centric, motivated, and high performing support team
  • Work independently and as part of a team, with changing time constraints.
  • Work with minimal supervision within departmental defined procedures.
  • Cultivate a strong team culture, focused on customer-centricity and going above and beyond
  • Handle the day-to-day operations and support of a front-line support team including scheduling, leading and mentoring, conflict management, coaching, training, knowledge management and quality reviews of caller interactions.
  • Build accountability by setting clear goals and objectives to achieve key individual and team performance metrics.
  • Accountable for team metrics on a daily/weekly/monthly basis.
  • Provide front-line support team with weekly, monthly metrics report/scorecards.
  • Collaborate with inter-departmental leads and cross-functional partners (e.g., product, engineering and design) to iterate on internal systems.
  • Participate in special projects and perform other duties as required.

Qualifications:

  • 2+ years of customer service experience, preferably in the call centre and/or automotive industry is preferred.
  • 2+ years in a leadership role with customer service / customer support experience required.
  • Fully fluent in English – reading, writing and spoken
  • Pleasant telephone manner; excellent written and verbal communication skills.
  • Post-secondary degree or diploma preferred.
  • Strong PC skills, knowledge of (MS Office Suite e.g., Word, Excel, PowerPoint etc.)
  • Strong attention to detail, analytical, problem solving and critical thinking skills, with ability to anticipate concerns or issues, decision making and negotiating skills.
  • Demonstrated ability in project coordination and driving change in a complex, matrixed and fast-paced environment.
  • Ability to handle challenging situations by exhibiting composure and empathy.
  • Ability to effectively manage confidential and/or sensitive information.
  • Ability to multitask, quickly adapt to new information and procedures.
  • Strong analytical and good mechanical/technical aptitude would be a definite asset.
  • Must be willing to work a 40hr/week shift that ranges between Monday to Friday, between the hours of 8.00 AM and 6:00 PM; Saturday and Sunday 9.00 AM and 3:00 PM.
  • Must be flexible to work Canadian holidays.
This position is part of our Critical Infrastructure team.For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!Salary Range: $19.95 - $39.18This job posting is for a current addition or replacement opportunity within Parsons.We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to.

Create a job alert for this search

Team Lead - Customer Service • Markham,ON,CA

Similar jobs

Receiving Team Lead

TuxMat Inc.richmond hill, on, ca
Full-time

TuxMat is a Canadian automotive accessories company specializing in premium, vehicle-specific floor liners for the North American market.Our products are engineered with precision to deliver superi... Show more

 • Promoted

Call Centre Team Lead

ESC Corporate ServicesToronto, ON, CA
Full-time

Temporary, Full-time (12 months with possibility of extension).Our people are what drives our innovation, growth, and well-being.Reporting to the Operations Supervisor, the Call Centre Team Lead pr... Show more

 • Promoted

Product Development Team Lead

Inertia Technology Co LtdToronto
Full-time

We’re looking for an experienced medical device product development engineer with exceptional project leadership, client management, and team coordination skills to join our talented team.In this r... Show more

 • Promoted

Transmission Line Engineering Team Lead

StantecToronto, ON, CA
Full-time

At Stantec, we know the work we do matters.From decarbonizing mines to modernizing electric grids and building the infrastructure that fuels communities, we’re powering the world.Our clients come t... Show more

 • Promoted

LensCrafters - Team Lead

LensCraftersNewmarket, ON, CA
Full-time

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service.Ensures customers & patients are always delighted.Assists in the achievement ... Show more

 • Promoted

Team Lead

TechDoQuestToronto, Canada
Full-time

OverviewSenior Manager @ TechDoQuest | Recruitment Strategies, Client ServicesProduction OperationsPerformance TuningQuery & workload tuningData ModelingCurrent-State ReviewPlatform assessmentA... Show more

 • Promoted

Credit Team Lead

UlineToronto
Full-time

Pay from $50 to $55 per hour with significant growth and earning potential!.James Snow Parkway North, Milton, ON L9T 8L1.Are you an emerging leader in the financial field with a passion for collabo... Show more

 • Promoted

Enterprise Technical Team Lead

AMTRA SolutionsToronto, Ontario, Canada
Full-time

The Position: Reporting to the Service Delivery Manager (SDM), the Enterprise Technical Team Lead will be expected to have technical expertise, along with some team management or leadership experie... Show more

 • Promoted

SDR Team Lead

CloudtalkToronto, ON, CA
Full-time

Global SaaS Company | $28M Series B Investment.Toronto, Hybrid (4 days in-office |.Wellington Street East, ON M5E 1S).Lead & coach a high-performing inbound SDR team.KPN Ventures, Lead Ventures, Po... Show more

 • Promoted

Team Lead

brobstongroup.com - JobboardToronto
Full-time

As a Team Lead you will act as an ambassador of the brand, supporting the Store Manager and Team Managers to mentor and develop the sales team while delivering exceptional client experiences.You wi... Show more

 • Promoted

Professional Services Team Lead

Rentman B.V.Toronto, Ontario, Canada
Full-time

About us Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams.Our users plan everything from small shoots to massive f... Show more

 • Promoted

Antenna Design Engineering Team Lead

Norsat InternationalAurora, York Region, CA
Full-time +1

Sinclair Technologies, a division of Norsat International Inc.RF signal conditioning products, systems, and coverage solutions.Sinclair products are used extensively in public safety and private in... Show more

 • Promoted

Team Lead

Colliers InternationalToronto
Full-time

At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment.The work we do makes a difference in communities and for the people who ... Show more

 • Promoted

Operations Team Lead

Swiss ReToronto, Ontario, Canada
Full-time

As the Operations Team Lead for Property, Energy and Engineering and Construction Insurance, you'll develop and empower your team to fulfill their potential, achieve ambitious goals, and provide ex... Show more

 • Promoted

Senior Technical Delivery Lead: CCR, Cloud & Microservices

CIBCToronto, ON, CA
Full-time

A major financial institution in Toronto is seeking an experienced IT professional with over 10 years of experience.The role requires strong knowledge of delivering CCR projects, networking, and te... Show more

 • Promoted

Transmission Line Engineering Team Lead

Stantec Consulting International Ltd.Markham, Ontario, Canada
Full-time +1

At Stantec, we know the work we do matters.From decarbonizing mines to modernizing electric grids and building the infrastructure that fuels communities, we’re powering the world.Our clients come t... Show more

 • Promoted

Team Leader

Bloor StreetToronto, ON, CA
Full-time

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest‑growing neighborhood bakery cafés in the world.Our vision is to reestablish the neighborhood bakery c... Show more

 • Promoted

Service Team Leader

Aggreko, LLCToronto
Full-time

Bring your energy to Aggreko as Service Team Leader based in Brampton, ON.Heating, cooling and oil-free air without end.We keep our customers’ worlds on.From world-class events that last a few week... Show more

 • Promoted

SME Commercial Team Lead

JobsMedia.ioToronto
Full-time

This role is perfect for a technical expert who enjoys coaching a team focused on Small-to-Medium Enterprise accounts.Career Progression: Step into a pivotal leadership role within the Commercial d... Show more

 • Promoted

Technical Team Lead

Gala SolutionsToronto, Ontario, Canada
Full-time

Recruitment Manager at Gala Solutions Inc Job Description :.As an active member, you will be in the heart of a major transformation program supporting it as a Technical Leader.The Technical Leader ... Show more