customer service representatives supervisor - financial services
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Establish work schedules and procedures
- Identify workers' training needs
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Organized
Support for newcomers and refugees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
Support for youths
Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
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