Administrative IT Support Specialist (Contract)
Location : 100% Remote - Canada Wide Only
Hours : 7.5 per day
Travel : None
About the Role
We’re looking for an Administrative IT Support Specialist to join a dynamic team of 30 professionals across five groups. This role provides essential admin support and plays a key part in ensuring smooth operations and project success.
Key Responsibilities
- Analyze, document, and validate business requirements through interviews, workflow analysis, and documentation review.
- Create process flows for current and proposed workflows and data flows.
- Prepare use cases, define test plans, and develop test cases.
- Act as a liaison between business and technical teams, translating requirements effectively.
- Communicate with project managers, subject matter experts, and end users.
- Support multiple projects simultaneously with varying complexity and impact.
- Suggest work packages and help prioritize solutions within scope.
Must-Have Skills
Hands-on Salesforce user experienceProficiency with Monday.com and Google WorkspaceNice-to-Have Skills
Process documentation expertiseProject management experienceAbility to build engaging presentationsBilingual (French / English)