IT Process Analyst

Administrative IT Support Specialist (Contract)

Location : 100% Remote - Canada Wide Only

Hours : 7.5 per day

Travel : None

About the Role

We’re looking for an Administrative IT Support Specialist to join a dynamic team of 30 professionals across five groups. This role provides essential admin support and plays a key part in ensuring smooth operations and project success.

Key Responsibilities

• Analyze, document, and validate business requirements through interviews, workflow analysis, and documentation review.
• Create process flows for current and proposed workflows and data flows.
• Prepare use cases, define test plans, and develop test cases.
• Act as a liaison between business and technical teams, translating requirements effectively.
• Communicate with project managers, subject matter experts, and end users.
• Support multiple projects simultaneously with varying complexity and impact.
• Suggest work packages and help prioritize solutions within scope.

Must-Have Skills

Nice-to-Have Skills