Guest Service Agent (Part Time)
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What You Will Be Doing :
- Provide effective efficient service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
- Keep front desk stocked organized tidied and sanitized
- Maintain a professional neat and well-groomed appearance adhering to Hotel grooming standards
- Other responsibilities connected with Front Office may be required
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Occasional kneeling pushing pulling lifting.Occasional ascending or descending ladders stairs and ramps.Qualifications :
Your experience and skills include :
Previous front desk / reception experience a strong assetMust have effective communication skillsKnowledge of Microsoft Windows XP an assetKnowledge of Micros PMS / Opera an assetMust have a good command of the English languageHotel / Hospitality degree or diploma an assetAvailable for shift work including weekends and holidaysMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information :
Whats in it for you :
Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000 / year)for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideComprehensive wellness platform (Greenshield) for employee mental health and wellbeing supportLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesCareer development opportunities with national and international promotion opportunities. The sky is your limitHourly Range : $22.77 - $23.77 CAD Gross per hour
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Work :
No
Employment Type : Part-time
Key Skills
Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience : years
Vacancy : 1