Client Relations/Database Management Associate

Job Description :

Our client within real estate development requires a Client Relations / Database Management Associate to join their team.

Reporting to and working closely with Director of sales, marketing & client relations. Working in tandem with various teams including : internal accounting team, external sales team, lawyers, and construction team (décor selections and onsite client care teams specifically).

Responsibilities : Client Relations

Client Relations

• Liaise with purchasers and co-broke agents for entire duration of project from time of sale, during construction, through the occupancy period and into final closing.
• Fielding questions from and maintaining regular communication and excellent rapport with buyers (including responding to and / or redirecting all questions and inquiries directed to Vendor’s office, sending all required formal / mass notices regarding changes in Tarion Critical dates (ie.

Occupancy dates, etc.); providing informal construction updates quarterly; liaising with onsite construction client care team re : décor selections, PDI’s, move in dates, etc.

Fielding questions from co-broke agents (and their deal administrators) as it relates to status of commission payments and working with our accounting and sales teams to provide appropriate updates

Database Management

• Maintain detailed and up to date electronic databases and electronic purchaser files.
• Review APS / input and review data into master database as provided initially by sales team
• Update database on a monthly basis with information and changes provided by sales team
• Follow up with sales team (and lawyer’s office as needed) regarding amendments, changes in deposits, additional changes to APS, address / email changes, etc.
• Review of deposit reconciliations (completed by accounting team) against master database from time
• Review of décor agreement (suite finishes and upgrade selections documentation) as provided by construction decor team and input completed décor agreement data into master database
• Manipulate / share data from master files and database between related parties, as needed

Qualifications :

• 2-3 years of experience working in a Client Care role
• Solid understanding of the condo buying lifecycle
• Excellent interpersonal and communications skills (written and oral)
• Highly proficient in excel and word (use of mail merge to send regular mass notices)
• Friendly and patient when dealing with difficult clients.
• Highly detail oriented
• Exceptional organizational skills
• Strong time management skills

If you are already registered with TDS Personnel please contact your Consultant.

TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.