Coordinator, Airline Client Relations

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Terminal Operations team establishes the overall operating parameters for the terminal, implementing innovative strategies to safety streamline the flow and process for travellers arriving, departing, and connecting through the airport.

Position overview

We have a permanent, full-time opportunity for Coordinator, Airline Client Relations to join our Airline Client Relations team. Reporting to the Manager, Airline Client Relations, the successful candidate serves as the primary liaison for Airline and Ground Handler management at YVR, ensuring exemplary client services and acting as the main point of contact for non-operational inquiries. They will also support various YVR departments and help maintain superior customer service standards, participating in meetings and assisting with relationship building as needed.

Key responsibilities include :

• Liaise daily with airlines, and ground handlers, ensuring positive partnerships and addressing non-operational issues while fostering a collaborative approach with frontline airline employees and business partners.
• Facilitate Terminal Working Group Meetings, exchange information among business partners, and report action items to YVR departments.
• Participation in the creation, development and management of the Airline and Business partner cross departmental data base.
• Collaborate with stakeholders to create, publish, and maintain Terminal SOPs for airline operations, ensuring compliance and supporting various departmental initiatives.
• Support the onboarding of new airlines at YVR, ensuring all start-up requirements are met and coordinating with internal departments.
• Participate in cross-functional projects, represent airline interests, support partnerships, and coordinate facility tours for business partners.

Key qualifications include :

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

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