Receptionist (Medical / Dental)

Position Summary :

Full-time receptionist position available for our Salmon Creek - Vancouver Medical / Dental Clinic. We are looking for customer service oriented candidates. The full-time receptionist will be crossed trained in Medical and Dental operations of the clinic.

The Receptionist will be responsible for processing patient information, making medical appointments and contacting patients via phone and taking messages, etc. The ideal candidate must possess some problem-solving skills and must be able to communicate efficiently with our patients and be sensitive to their needs. Must demonstrate and maintain a high level of work ethic and professionalism as well as be able to multi-task and properly use basic office software.

Duties and Responsibilities :

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Includes the following, but is not limited to :

• Maintain a clean and healthy work space environment and patient area.
• Responsible for all daily front desk activities to ensure completion.
• Answers the telephone and assists callers.
• Schedules and confirms patient appointments according to the Front Desk Manual.
• Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP / PA) or 70 phone calls, depending on role.
• Assists the medical / dental records department in;
• Scanning documents, queuing / indexing, sorting, filing, pulling charts as needed.
• Maintains a 100% Collection rate by collecting patient’s account payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality :

Personnel and Performance Metrics :

Education and / or Requirement :

What We Offer :

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of :

We also offer 401(k) / Retirement options and an exciting opportunity to work in a culturally diverse environment.