Experience Coordinator

The Experience Coordinator supports the elevation of the client brand by ensuring everyinteraction aligns with our strategic identity. This role functions as the operationalanchor for corporate locations blending front-line brand representation with physicalspace management facility management including vendor oversight and themaintenance of common area integrity. Ultimately the position is designed to ensureseamless daily operations and consistent service excellence through the directmanagement of onsite services.

This position requires being onsite Monday to Friday 8 : 45am to 5 : 00pm (including a 1-hour lunch break) with the occasional need to work shifted hours such as 7 : 30am to3 : 45pm. This role will support the current Coordinator at the front reception desk. Italso requires coverage for the Experience Curator role that requires standing / walking80% of the day along with tasks that may include lifting and carrying up to 20 pounds.

Responsibilities

Experience Coordinator accountabilities include (but are not limited to) :

Client Guest; Team Member Experience

Supporting onsite client guest and team member experience and managing the dailyoperations of the reception desk.

Ensure the corporate location is operating in a safe secure well-maintained and client-centric environment.

Oversee catering event setup / teardown and daily facility maintenance (coffee servicedishware and supply replenishment)

Providing both in-person and virtual support to team members across all ATB spacesvia the team shared email and phone line.

Experience Coordination

Creates and oversees best practices for the workplace and onsite experience for allclient-facing and common spaces collaborating with stakeholders and team membersto bring the practices to life.

Managing client and large meeting room spaces including supporting logistics for largeonsite meetings.

You will provide oversight create and maintain standards and business processes forall client-facing and common spaces collaborating with stakeholders and teammembers to bring the standards to life.

You will manage third party contractor and vendor performance for onsite corporateservices and amenities.

Utilizing an understanding of change management concepts you will implementworkplace experience changes with a high level of end user engagement and buy-in

creating smooth change transitions including training guides for end users.

Utilizing strong communication skills including both written and verbal you will manageWorkplace communications including channel posts.

Managing all onsite services including preparing assigned workstations lockers teamstorage parking and ordering of onsite supplies. Coffee bar management including setup daily.

Managing incoming mail and deliveries by leveraging your strong knowledge of variousdocument types and business functions.

Completing Experience Curator duties - including catering oversight and event set up / take down replenishment of supplies managing coffee machine set up and cleaningdaily loading and emptying dishwashers resetting spaces; requiring being able tostand / walk for approximately 80% of the day and lift / carry up to 20 pounds.

Performing additional administrative tasks as required or requested.

Traveling to other corporate locations within Alberta for coverage support may berequired.

Vendor Management

Responsible for vendor management of at least one amenity vendor such as biophiliaprogram food service vendor(s) etc.

Serve as the primary point of contact for internal business units relying on the vendorservices.

Monitor vendor performance against contract terms and SLAs manage a rolling actionitem log.

Develop and foster a collaborative long-term relationship strategy with the vendorbeyond just transactional interactions.

Proactively identify opportunities for the vendor to bring innovative solutions or newefficiencies to Client

Complete monthly invoicing from vendor review spend analysis work on cost reductionopportunities with the vendor.

Required Experience :

IC

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Employment Type : Full Time

Experience : years

Vacancy : 1