Pharmacy Customer Relations Specialist

Job Details

Description

Position Summary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

CareRx is looking for a highly organized and enthusiastic Customer Relations Specialist to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Customer Relations Specialist is responsible for day to day customer relations maintenance and promoting pharmacy services.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities:

• Answer, in person or on the phone, inquiries from customers and investigate complaints regarding the Pharmacy goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments;
• Promote pharmacy billing services; respond to inquiries and emergencies; investigate complaints and update accounts.
• Explain the type and cost of pharmacy services offered; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services
• Perform routine customer maintenance such as address changes; changing/adding direct deposits;
• Maintain knowledge of all pharmacy service rules and regulations
• Maintaining and preparing customer billing packages
• Provide quality assurance to pharmacy billing
• Consigning quoting process including monthly quotes and follow up with customers.
• Processes reconciliations as it relates to the divisions of CareRx and its customers
• Review customer balances as directed by supervisor to identify past due accounts

What You Will Bring to The Team:

• Completion of Post-Secondary education – ideally Pharmacy related
• Customer relations/service experience
• Billing experience – general accounts receivable (AR) preferred
• KROLL Pharmacy Software experience
• Experience using KROLL in a long term care setting would be a strong asset
• Pharmacy experience as a Pharmacy Assistant strongly preferred
• Pharmacy Service or Sales Experience is considered a strong asset
• Pharmacy experience for British Columbia, Alberta, Ontario, and Saskatchewan strongly preferred
• Ability to key 40 – 60 words per minute
• Strong mathematical abilities – ability to complete complex calculations
• Ability to work on spreadsheet and word processing programs
• Ability to manage email at a highly proficient level in terms of response time and content
• Knowledge of Pharmacy Service
• Knowledge of major insurance policy for medication

Location: This is on-site role at our 17969 106 Ave NW, Edmonton, AB T5S and follows a five-day workweek

Opportunity: This is a current existing position

AI Disclosure: CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.

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