Installation and Repair Technician, Edmonton Alberta

Job Details

Description

America Fujikura Limited (AFL) is hiring customer-focused, sales-minded professionals to join our Canadian Operations as Residential Sales and Service Technicians (SSTs) .

This role is ideal for individuals who enjoy engaging with customers, building relationships, and recommending solutions that improve people’s day-to-day lives. While technical skills are part of the role, success is driven by your ability to connect with customers, understand their needs, and confidently recommend products and services to meet those needs .

If you’ve worked in retail sales, wireless sales, electronics, hospitality, or service environments where upselling and customer engagement were key, this could be a great next step in your career.

Job Description – Residential Sales and Service Technician (SST) Customer  & Sales-Focused Role | TELUS Products & Services

Location : Edmonton, Alberta

What You’ll Do

As a Sales and Service Technician with AFL, you’ll act as a trusted AFL brand representative, delivering both technical service and value-driven recommendations to customers inside and outside their homes.

Your responsibilities will include :

• Installing and repairing equipment related to home networking and connectivity.
• Engaging customers in consultative conversations to understand their needs.
• Recommending and selling products and services, including :
• High-speed Internet & Optik TV
• Home networking and Wi-Fi solutions
• Smart home security and connected-home services
• Streaming and entertainment packages
• Identifying opportunities to enhance the customer experience through add-on services
• Educating customers on available promotions, bundles, and future-friendly home (FFH) solutions
• Meeting performance expectations across various key performance indicators (KPIs) including value generation and professional sales advising.
• Taking ownership of your learning by staying current on relevant products, services, and offers
• Delivering a professional, safe, and positive experience on every visit

What We’re Looking For

Customer & Sales Mindset

Adaptability & Independence

Physical & Technical Aptitude

Schedule & Availability

Qualifications

Why Join AFL?

Ready to Join Us?

If you’re passionate about customer experience, sales, and technology , we want to hear from you. AFL offers a unique opportunity to build a rewarding career where relationship-building and performance are recognized and rewarded .

We welcome diversity and encourage individuals of all backgrounds to apply! We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact [HR contact information]. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications