user support technician

Identity Digital Canada Corp
North York, ON, CA
$65K a year
Permanent
Full-time
  • Work Term : Permanent
  • Work Language : English
  • Hours : 40 hours per week
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience : 2 years to less than 3 years
  • Computer engineering, other
  • Telecommunications technology / technician
  • Computer technology / computer systems technology

Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide customer service
  • Manage incidents

Computer and technology knowledge

  • Internet
  • Word processing software
  • Presentation software
  • Communication software
  • Mapping and data visualization software
  • Salesforce
  • Data analysis software
  • MS Office
  • MS Windows
  • Spreadsheet
  • TCP / IP

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Own tools / equipment

  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?
  • What is your current field of study?

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Bonus
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Other benefits
  • 7 days ago
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