Care & Repair Advisor

Location: Oakridge Boutique (Vancouver)

Responsible: Operations Manager

Contract: Permanent, full time

Your Role @ Chanel

As part of the Oakridge Boutique team, you will be the face of the Care & Repair department, you will ensure every client enjoys a seamless, luxurious after-sales experience. From welcoming clients into our dedicated after-sales space to collaborating with skilled artisans and seamstresses, you will provide tailored solutions that reflect CHANEL’s commitment to excellence.

Your responsibilities include managing client consultations, assessing repair needs, and executing express repairs, while also overseeing back-of-house operations such as repair logistics, spare part orders, and stock organization. With every interaction, you will embody CHANEL’s dedication to craftsmanship, innovation, and exceptional service.

Your Impact @ Chanel

• Provide an elevated client experience by welcoming clients into the Care & Repair space, understanding their needs, and guiding them through tailored repair solutions.

• Timely and accurate completion of all CASS administration, adhering to Boutique/Department store procedures and policies as appropriate ensuring repairs are sent to the relevant workshops within the company guidelines

• Must be able to diagnose the reason for the product being returned and provide an appropriate solution

• Perform both express repairs and minor technical repairs on leather goods and costume jewelry (client and stock) according to company repair standards

• Manage all spare part orders and inventory for the boutique

• Establish and maintain strong customer relationships by responding promptly and appropriately

• Deliver training to Fashion Advisors on CASS and CHANEL & Moi philosophy in the boutiques

• Conduct regular audits, share insights on quality issues, and liaise with the Boutique Management team to address client concerns with empathy.

• Develop and maintain expert standards of product knowledge, and approach every client request with an in-depth understanding of CHANEL’s collections, ensuring tailored solutions for each unique need.

• Plan your daily tasks with care and actively participate in team meetings to contribute to shared goals.

What you bring to the role

• Strong communication skills, with an outgoing and approachable demeanor.

• Exceptional attention to detail and a problem-solving mindset.

• Genuine passion for craftsmanship and an interest in luxury clientelling.

• A solid understanding of luxury leather goods, costume jewelry, and RTW garments, or a strong willingness to learn.

• Confidence in using technology to streamline processes and manage workflows.

• A proactive attitude, with the ability to collaborate effectively and contribute ideas to the team.

• Empathy, active listening, and a client-first mindset that ensures every interaction feels personalized and meaningful.

• A positive, open mindset and flexibility in adapting to changing priorities.

• Strong organizational skills, with the ability to plan tasks efficiently and meet deadlines.

What you’ll gain from the experience

• A meaningful role in enhancing the Care & Repair experience, ensuring every client interaction reflects the values and vision of CHANEL.

• A dynamic environment that nurtures curiosity, creativity, and long-term personal and professional development.

• The opportunity to be part of an inclusive team that values diverse talents, perspectives, and contributions.

• A chance to deliver excellence in a role that deepens client relationships and reinforces CHANEL’s reputation as a leader in luxury.

• The privilege of representing a brand that prioritizes the long-term success of its people, fostering an environment that celebrates collaboration, craftsmanship, and innovation.

• Competitive base salary of $65k-70kCAD annually, with opportunities for growth and advancement.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future.

• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!

• Parental Support – A robust global parental leave policy to support you during life’s important moments.

• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.

• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow