Seamstress

Location: CHANEL Vancouver Boutique (in Holt Renfrew)

Reports to: Operations Manager

Contract: Full-time and permanent

Your Role @ CHANEL

At CHANEL, our Seamstresses are artisans of craftsmanship, delivering meticulous attention to detail to ensure our clients enjoy an impeccable and personalized experience. As a Seamstress, you will provide premium alteration services, maintain the highest standards of quality, and contribute to the seamless operations of the Vancouver Boutique. You will play a key role in enhancing client satisfaction and fostering brand loyalty through superior craftsmanship and attentive service.

What impact you can create at CHANEL

Tailoring Excellence

• Execute premium tailoring and alteration services, ensuring garments meet CHANEL's Global standards, while meeting alteration deadlines.
• Learn each collection to understand the Studio's statements, recommend alteration methods accordingly, and stay up-to-date on evolvements of guidelines over time.
• Meticulously assess each garment to identify necessary adjustments, ensuring every piece is tailored to perfection.
• Conduct fittings with precision, providing expert guidance to clients while respecting their preferences and needs.
• Perform thorough quality checks on finished alterations, guaranteeing cleanliness, precision, and overall craftsmanship.
• Consistently share collection alteration information on garments with Boutique staff.

Client Relationships

• Build strong and lasting relationships with clients, ensuring their tailoring needs are met with professionalism and care.
• Offer expert advice on garment care, maintenance, and after-sales services to enhance the longevity of each piece.
• Collaborate with the boutique team to deliver a seamless and luxurious client journey.

Operational Efficiency

• Maintain a clean, organized, and fully equipped Tailor Shop to support efficient operations and when required, inform your manager of the shop’s needs regarding tools, materials and supplies
• Assist in stock quality control, repairing or adjusting items as necessary to uphold CHANEL’s standards.
• Ensure timely and accurate record-keeping for all tailoring activities using Chanel after-sales platforms/tools and communicate effectively with the boutique team.

What you will bring to the role

• Tailoring Expertise: 3-5 years of professional tailoring experience, preferably in luxury fashion.
• Client Service Excellence: A passion for creating exceptional client experiences and providing expert advice.
• Strong Organizational Skills: The ability to manage multiple tasks in a dynamic and fast-paced retail environment.
• Attention to Detail: A meticulous eye for precision and quality in every stitch.
• Communication Skills: Excellent verbal communication and interpersonal skills to engage with clients and collaborate with team members.
• Flexibility: Availability to work retail hours, including weekends, and adaptability to the demands of a luxury retail environment.
• Open mindset: be open to learning new skills and information.
• Awareness: Thorough knowledge of fabrics and garment construction.

You are energized by

• Perfecting the art of tailoring and contributing to the creation of timeless, bespoke pieces.
• Building meaningful relationships with clients and enhancing their confidence through exceptional craftsmanship.
• Thriving in a team environment that celebrates creativity, precision, and excellence.
• Representing a world-renowned luxury brand and contributing to its legacy.

What you will gain from this experience

• An opportunity to refine and showcase your tailoring expertise within a globally recognized luxury brand.
• The chance to contribute to the impeccable standards and timeless elegance that define CHANEL.
• A collaborative and inclusive work environment where your craft is valued and celebrated.
• Ongoing opportunities for personal and professional development in the luxury fashion industry.
• Competitive base salary: $71,000CAD annually + bonus

Benefits at CHANEL:

• Our employee benefits have been created to support you across your professional and personal life by offering you:
• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.