Enterprise, IT Manager

General Accountabilities

:

• Contract Management and Compliance monitoring
• Perform financial budget control, planning and reporting
• Perform Service Support Functions on an escalation basis
• Relationship Management
• Management of Strategic Processes
• Perform Issue Management with Inergi, Hydro One Telecom and/or other third party vendors
• Planning/Implementing New/Revised Services Invoice/Charges Review and Approval
• Service Level Management
• IT Asset Control and Investment Planning
• Software Life Cycle Management

Specific Accountabilities:

• Supervise and oversee the operational accounting, monthly close and reporting processes for the department including the timely and accurate issuance of appropriate management reports. This includes budget to actual, forecasting, and year over year. Review results and significant issues with senior leadership.
• Supervise and coordinate the department’s Business Operational Accounting forecast component of the confidential business planning process. Ensure all known issues are accounted for appropriately, including forecasting, rates, and Government pronouncements/regulations.
• Provide an oversight role for the operations forecast and the operations budgets. Coordinate the preparation of all documentation for the division and summarize for all division Directors.
• Evaluate and implement strategies for streamlining and improving the timeliness, accuracy and transparency of the operational accounting and reporting.
• Act as a staff advisor and consultant to the Manager in providing advice, counsel and representation in technology issues and opportunities in delivery of services for all third-party contracts.
• Monitor asset reliability and performance via SLA metrics and incidents and propose replacement investments, as required. Assist with identifying new functionality for asset investments to support a solution, working with the Architecture and Business Manager groups for all third party-related contracts.
• Negotiate and influence business units to modify processes for Service Management to ensure compliance is adhered to with the third-party contracts.
• Develop the communications programs/presentations and communicate the Service Management Policy to Hydro One Networks Lines of Business.
• Manage the Division’s delivery needs through various service providers.
• Prepare work requirements documentation to be part of the SLAs, reporting and measurement/metric requirements.
• Establish means to promote cost reductions and quality improvements through contracts.
• Act as contract manager through contract negotiations, contract approvals and reporting.
• Recommend and manage a process to implement new or unplanned work with service provider for all third-party contracts and how that would impact the current year financial budgets.
• Manage small projects to implement service improvements.
• Accountable as process owner and implementer of processes for Services Management including Issue & Risk Management, Problem Management, Change Management and IT Asset Control.
• Conduct service and performance reviews, carry out Contract Management, and monitor compliance for one or more of services received from an external service provider.
• Identify new services that may be required and negotiate contract amendments for services.
• Assist in the definition of strategic satisfaction measures for Company scorecards, performance contracts, SLAs, business planning or risk management; arrange for data collection required to monitor and report on measures.
• Perform Invoice/Charges Review.
• Cooperate with other areas of IM/IT in the application of standards, methodologies, architectures, etc.

Managerial Accountabilities:

• Manage and motivate staff and contractors in projects
• Manage budgets for projects
• Develop investments within budget and performance/reliability criteria
• Set the appropriate context for service providers (i.e. corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.)
• Translate the corporate goals and objectives into a direction which guides the work of the service providers and communicate that direction to key account representatives. Negotiate and influence behavior of service provider to achieve desired results.

Selection Criteria:

• BA in Economics or BCom Major in Finance or Accounting or BSc in Computer Science, Engineering.
• At least 12 years' experience in a similar role or appropriate education level (ie. Master’s degree in economics, Finance, Accounting, IT Experience managing IT services, either as a service recipient or service delivery).
• Ability to communicate Service Management processes effectively to the business and influence, persuade, or impress stakeholders.
• Proactively takes action rather than only planning future steps.
• Skilled at acquiring information relevant to achieving key objectives.
• Applies technical knowledge and experience to make management decisions that align with business goals.
• Capable of leading teams or groups effectively.