Support Services Leader

Requisition ID: 192313
Career Group: Store Management
Job Category: Retail - Administration
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Alberta
City: Calgary
Location: 4066 West District Sobeys
Postal Code: T3H 6L8

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Assistant Store Manager works with the Store Operator to provide and communicate strategic direction and vision that has been customized for the local market as well as, to coach, motivate, and develop Department Managers to foster customer loyalty, fulfil customer needs, and actively contribute to a total store environment of employee and customer engagement. They support the fiscal operation of the store and will manage budgets, labour costs, inventory control, product presentation, and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here’s where you’ll be focusing:

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Oversee recruitment, succession planning, orientation, training, performance management and compensation, as required
• Manage store operations in the absence of the Store Operator
• Work with the Store Operator to communicate operational requirements, operational changes, and store vision throughout the total store

Customer Offering

• Understand and respond to local market needs and competition
• Ensure superior execution of the retail commercial programs and provide feedback and recommendations to appropriate parties
• Role model, coach, and reinforce customer service expectations
• Ensure community presence by working with store management and community partners to host/ support community events
• Create a shopping experience that engages your customers in a way that enhances loyalty, sales, and profit

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by store employees
• Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained

Financial

• Support the Store Operator to plan and execute efficient operation of the business to achieve all financial targets and deliver on budgeted KPIs
• Manage training budget for total store as required

Personal/ Professional Development

• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends
• Keeps up to date on local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

• Be known as the “employer of choice” by actively supporting an environment of employee engagement
• Initiate, support, participate, and lead community and charitable events and activities.

Other Duties

• Order equipment and EMR
• Coordinate maintenance of store equipment and repairs as requested by the company
  

What you have to offer:

• Above average oral and written communication skills
• Full knowledge of retail operations and skills
• Proficient use of Microsoft office suite
• Working Knowledge of SAP
• High School Diploma
• Three to five years experience as a Department Manager

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.