Governance & Analytics Manager

SUMMARY

The Governance & Analytics Manager is responsible for providing business support in areas including but not limited to service delivery governance, service level performance measurement, management of account level change process, business intelligence, data analytics, and identifying and developing value creation opportunities for the client. This role will support in the development and implementation of Innovation Scenarios of behalf of the Account Leadership, with a strong focus on continuous improvement of key business process, systems and tools implementation.

KEY DUTIES & RESPONSIBILITIES

Governance

• Prepares governance and performance materials including client reports.
• Collaborates with relevant stakeholders to ensure data integrity of operations data within applicable databases for assigned account.
• Participates in client meetings to discuss client requirements. Develops and recommends solutions for client requirements. Facilitates the execution of client requirements with the account or product line team and the client.
• Audits account and product line team’s work execution to ensure compliance with factors including but not limited to internal processes and service delivery obligations.
• Identifies solutions to implement changes in internal processes and technologies for the assigned account. Collaborates with the account and product line team to implement changes.

Service Level Performance Measurement

• Collaborates with the client and account or product line leaders to identify and establish performance metrics, baseline levels and improvement targets.
• Implements and communicates performance metrics, expectations and requirements to account and product line team.
• Compiles, monitors, measures, analyzes and reports performance results.
• Conducts root cause analysis and identifies business issues contributing to performance gaps.
• Recommends solutions to remediate performance gaps and resolve business issues.
• Collaborates with account and product line leaders to develop action plans to remediate performance gaps for and resolving business issues.
• Monitors action plan for progress.

Management of Account Level Change Process

• Provides business support for account level changes to meet client requirements by identifying impact and process changes.
• Conducts analysis including but not limited to process analysis and service delivery impact.
• Collaborates with relevant stakeholders to amend master services agreement.

Data Analysis

• Generates and compiles data from multiple data sources using various business intelligence tools and information management systems.
• Compiles, maintains and analyzes large volume of real estate portfolio data to support various reporting, benchmarking and analytical requirements in pursuit of Innovation Scenarios.
• Interface with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional problems. Liaises with information technology system administrators (Computer Maintenance Management System, Annual Building Inspection, and Oracle Financials) to resolve field issues, as required.
• Train field personnel and system users in the correct operation of business tools, processes and procedures.
• Develop and distribute key process metrics and information to internal customers.

Reporting and Audit

• Prepares various reports including but not limited to performance reports and scorecard reports to assist with business communication and decision making.
• Performs calculations and analysis to fulfill requirements including but not limited to performance reporting, occupancy cost allocation and chargeback, budget to spend variance reporting.
• Perform ad hoc audits and reporting of key business issues pertaining to client operations.

Value Analysis

• Conducts value analysis, identifies, develops and recommends value creation and efficiency opportunities based on findings as well as understanding of clients’ business strategy and needs.
• Creates and submits business cases for account and product line leader approval.
• Participates in client meetings with the account and product line leader to obtain approval of recommendation.
• Supports the development of roadmaps to achieve client requirements for greater value creation. Develops and recommends options to support the implementation of roadmaps.

Process Improvement & Strategic Initiatives

• Supports process improvement efforts. Participates in business process audits and analysis to determine process effectiveness and to identify areas for improvement. Participates in the review, development and refinement of business processes. Leads the implementation, facilitates the adoption of processes and monitors for compliance for the assigned account.
• Supports strategic initiatives by conducting value analysis, recommending solutions and developing plans to achieve desired results. Monitors the execution of strategic initiative plans to ensure proper execution and achievement of desired outcomes.
• Supports innovation initiatives through activities including but not limited to maintaining current awareness of industry trends and practices, conducting analysis, utilizing out-of-box thinking to develop and recommend innovative solutions.
• Participates in Strategic Information Management Council to share best practices. Leverages and implements best practices within assigned account.

KNOWLEDGE & SKILLS

• University degree
• 5-10 years of strategic analysis, business analysis or continuous improvement work experience.
• Exceptional business acumen.
• Expert level business and strategic analytical abilities.
• Ability to handle a large volume of information and accurate management of large datasets
• Very strong attention to detail.
• Strong data analysis and interpretation skills.
• Creative, innovative, out-of-the-box thinker.
• Exceptional problem solving and solution identification and development abilities.
• Exceptional organizational, multi-tasking abilities.
• Expert ability to establish strong partnerships with the client representatives at the senior management to executive management level.
• Exceptional client service orientation.
• Exceptional verbal and written communication skills.
• Exceptional collaborative skills.
• Computer proficiency in relational databases, reporting tools, MS Office including MS Access and MS Excel, with ability to learn new information management systems quickly.

This is a regular, full-time position with a salary range of $82,432 - $103,040 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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