H&M Sales Advisor

Job Snapshot

1 week ago - Be among the first 25 applicants.

Job Description

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products while offering support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service.
• Engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories and products in all areas of the store.
• Promote and sell our products to customers effectively.
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with store management.

Fashion & Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Use your product and fashion knowledge to share relevant information with customers.

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop and support each other.
• Participate in relevant onboarding, introduction processes, trainings and courses relevant for your role and future development.

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Upkeep and follow best practice for any in‑store OMNI services and tech services or tools (Instore Care App, Click & Collect, Smart Store etc).
• Support opening and closing of the store.
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Benefits

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You will have access to our Colleague Resource Groups (CRGs) for community and networking opportunities.
• We are an inclusive company where you are encouraged to be yourself at work.
• You will have access to a large global talent community where career growth and aspirations have no limits.
• We support overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, company‑match retirement plan, paid leave and paid time off, including a community day to serve you local community.
• You can express your personal style with our employee discount at H&M, Other Stories and COS.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card, usable on all H&M Group brands both in‑store and online.

In addition, all local markets offer different competitive perks and benefits. These may differ by employment type and country.

Referrals

Referrals increase your chances of interviewing at H&M by 2x.

Job Information

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $xx.xx per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.

Maki Assessment Tool

We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions. The assessment is optional; if completed, the score is one factor that the hiring team considers.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Diversity dimensions are considered throughout the recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

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