Travel Claims Manager

A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business.

Title : Travel Claims Manager

Location : Hamilton Ontario, (Hybrid opportunity, 3 days in the office)

THE OPPORTUNITY

You'll oversee a dynamic team of approximately 30 claims professionals, including 3 team leads, who handle travel insurance claims for a major US insurer client. This young, university-educated team requires a hands-on leader who can provide mentorship, drive operational excellence, and implement innovative solutions to enhance efficiency.

The role focuses on managing various travel claims including cancellations, delays, medical emergencies, baggage issues, and student accidents. While these claims are typically straightforward and short-term in nature, success requires strong leadership capabilities, excellent relationship management skills, and experience implementing process improvements and technology solutions.

WHAT YOU'LL DO

Lead and Develop Your Team

• Provide direct coaching and mentorship to claims examiners and team leads
• Develop team leads into supervisors through hands-on guidance
• Build a high-performing culture focused on quality, efficiency, and continuous learning
• Handle complex escalations and support individual team members with challenging files

Drive Operational Excellence

Manage Key Relationships

Ensure Quality and Compliance

WHAT YOU BRING

Experience Requirements

Preferred Background

Essential Skills

Compensation : Competitive salary, bonus, benefits, Group RSP