Talent.com
Kredivo Group
Product SupportKredivo Group • Markham, York Region, CA
Product Support

Product Support

Kredivo Group • Markham, York Region, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.

Responsibilities

  • Daily monitoring for system process flow and making sure everything works.
  • Search any issue that can interfere with the system process flow.
  • Help the operational team if there are obstacles in use of internal application system.
  • Work closely with the engineering and product team for troubleshooting and solving the issue.
  • Help carry out simple analysis or reporting for product needs.
  • Create dashboards for monitoring and alerts.

Requirements

  • Solid technical background in MySQL query
  • Extremely strong communication skills and strong attention to details
  • Strong analytical, problem solving and troubleshooting skills
  • Ability to work well in a team, passion and self-motivation
  • Ability to read the code or error code is a plus points
  • Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Other

Industries

  • Financial Services, Internet Marketplace Platforms, and Technology, Information and Media

South Jakarta, Jakarta, Indonesia

#J-18808-Ljbffr
Create a job alert for this search

Product Support • Markham, York Region, CA

Similar jobs

Impact-Driven Product Support Analyst - C$45,000 - C$55,000 A Year

Software Solutions ProviderToronto County, Canada
Full-time

Seeking a Product Support Analyst to handle client inquiries, troubleshoot issues, and build customer relationships for a software company in Toronto. Show more

 • Promoted

Solutions Consultant - FP&A (Product Implementation)

RivalToronto, ON, CA
Full-time

Drivetrain is on a mission to empower businesses to make better decisions.Our financial planning & decision‑making platform helps companies scale and achieve their targets predictably.Drivetrain is... Show more

 • Promoted

Product Manager, AI Product

CasewareToronto, ON, CA
Full-time

Caseware is a leading Fintech company in audit and accounting software, serving over 500,000 users across 130 countries.We are looking for a Product Manager to own the development of AI capabilitie... Show more

 • Promoted

Support Consultant, Assessment

Esri CanadaToronto, ON, CA
Full-time

Esri Canada has an exceptional opportunity for a Support Consultant to join our Assessment department.Reporting to the QA Test Lead, the Support Consultant provides advanced customer and technical ... Show more

 • Promoted

Technical Support Specialist

TroohToronto, ON, CA
Full-time

This is an exciting opportunity for a technically savvy, solutions-oriented, and proactive Technical Support Specialist who will take ownership of monitoring, interrogating, and remotely remediatin... Show more

 • Promoted

Advance as a KDB+ Product Support Engineer

KxToronto, Ontario, Canada
Full-time

Propel your career as a KDB+ Product Support Engineer at KX, located in Toronto, with a hybrid working arrangement.Focus on providing high-level technical support for critical systems used by major... Show more

 • Promoted

Product Support Analyst — Client Success & Troubleshooting - $45,000 - $55,000 A Year

Computer Methods International Corp.East York, Canada
Full-time

Product Analyst role focused on client support, issue resolution, and software enhancement in Toronto. Show more

 • Promoted

Technical Product Owner, Digital Solutions

Magna-International-6df39721Aurora, York Region, CA
Full-time

Job descriptions may display in multiple languages based on your language selection.What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry... Show more

 • Promoted

Product Lead

Publicis Groupe Holdings B.VToronto, ON, CA
Full-time

Publicis Groupe Canada is the Canadian subsidiary of Publicis Groupe, the second largest communications group in the world and a global leader concentrated within four main activities: Communicatio... Show more

 • Promoted

Technical Customer Support - Bilingual Remote

Tech Talent InternationalToronto, ON, CA
Remote
Full-time

Support our clients as a Bilingual Technical Customer Support Specialist in a remote capacity.Harness your English and Spanish skills to troubleshoot and enhance our software solutions.In this enga... Show more

 • Promoted

Manager, Client Support

A.K.A New MediaToronto, ON, CA
Full-time

Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and internati... Show more

 • Promoted

Product Management Lead – Agent Support Tools

AffirmToronto
Full-time

Join Affirm as a Product Management Lead specializing in Agent Support Tools for a remote-first team.Lead initiatives that enhance agent efficiency and elevate the customer experience.As an essenti... Show more

 • Promoted

AI Product Owner

Connor, Clark & Lunn Financial Group (CC&L)Toronto, ON, CA
Full-time

Interested in joining one of Canada’s top-performing asset managers? We’re hiring an.You are the engagement lead for affiliate and FG stakeholders into the solutions team, owning intake, prioritiza... Show more

 • Promoted

Automation Support Analyst with AI Focus

OMERSToronto, ON, CA
Full-time

Become an Automation Support Analyst within our Data and Technology team, focusing on AI-driven automation solutions.This role offers a hybrid work model with office presence four days per week.We ... Show more

 • Promoted

Product Support

Kredivo GroupMarkham, York region, Canada
Full-time

We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support.This incumbent will work in c... Show more

 • Promoted

Bilingual Technical Support Specialist Level I

Olympus CorporationRichmond Hill, York Region, CA
Full-time

As a key member of the Operations Team, the Technical Advisor provides technical product support for complaint handling, service, and repair activities.The role is responsible for supporting custom... Show more

 • Promoted

Customer Support Specialist (Apprenticeship)

Beyond CoNewmarket, ON, CA
Permanent

Customer Support Specialist - Apprenticeship.Head of Customer Support Services.Hybrid - 2 days on-site (Newmarket), 2 days WFH.Who we are and what is important to us:.Beyond unifies three technolog... Show more

 • Promoted

Expert Product Specialist for Collision and Automotive Sales Support

AxaltaToronto, ON, CA
Full-time

Become a vital resource as a Product Specialist focused on collision shop needs.Leverage your strong background in automotive coatings and superior customer service for remote market success.In thi... Show more

 • Promoted

Hybrid Bilingual Specialist in Customer Support

Cook GroupWhitchurch-Stouffville, ON, CA
Full-time

Become a part of Cook in a hybrid Bilingual Customer Support Specialist role, focusing on contract management and RFP tracking across North America.Strong English and French skills are essential.Co... Show more

 • Promoted

Hybrid Account Analyst - Insurance Support Pro

Leap Recruitment PartnersMarkham, York Region, CA
Full-time

A global insurance organization seeking Account Analysts for a 5-6 month hybrid contract role in York Region, Canada.Candidates should have prior customer service experience, strong multitasking sk... Show more