Branch Operations Manager

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This range is provided by Saint-Gobain. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$70,000.00/yr - CA$90,000.00/yr

Direct message the job poster from Saint-Gobain

Kaycan, a subsidiary of Saint-Gobain — the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain is a leader in sustainable product development and environmental stewardship. We’re proud that Saint-Gobain North America was recognized by Top Employers Institute as one of the best workplaces in North America & Canada.

Kaycan has an exciting career opportunity for a Branch Operations Manager based in Langley. This is a great chance to join a Top Employer and contribute to our growth and success. Schedule: Monday to Friday. Status: Full Time, permanent. You will be responsible for overseeing daily branch operations, ensuring safety, inventory management, and high customer service standards. You will collaborate with various departments to achieve branch goals.

Responsibilities

Safety and Compliance

• Enforce SG safety rules and use of PPE.
• Coach staff on emergency procedures and conduct annual evacuation drills.
• Ensure that employee safety certification and company safety certificates are up to date.

Inventory and Warehouse Management

• Review regularly the Open Order Report.
• Ensure inventory counts and resolve discrepancies.
• Manage warehouse organization and real-time inventory adjustments.
• Complete inspections and adjust Inventory Matrix with sales.
• Oversee monthly DAM/Sample Inventory Process.
• Plan routes for Kaycan Fleet Vehicles using GPS.
• Partner with Supply Chain for logistics and trailer planning.

Customer and Sales Support

• Collaborate with Sales Reps daily/hourly.
• Build relationships with target accounts.
• Teach product knowledge and implement cross-training.
• Perform CSR tasks in Oracle and follow White Glove Customer Service Protocol.
• Build strong partnerships with Head Office support teams, Sales teams, and other BOMs.
• Travel to customer sites and other branches may be required.
• Handle multiple tasks in a fast-paced environment.

Operational Excellence

• Develop operational plans with Sales Reps.
• Promote sales and new product categories.
• Review branch metrics and reduce expenses.
• Manage employee performance and share best practices.
• Set performance goals and provide feedback.
• Manage working hours in UKG and administrative tasks.

Team Leadership and Development

• Foster positive team morale and assist with tasks as needed.
• Conduct regular team meetings and deliver clear instructions.
• Support and motivate team members.
• Investigate and resolve employee concerns in coordination with HR.
• Manage priorities and distribute workload.

Qualifications

• Bachelor's degree in business administration, management, logistics, or a related field, or equivalent experience.
• 2 to 5 years’ experience in branch operations management.
• Knowledge of safety protocols and inventory management.
• Strong leadership and communication skills.
• Proficiency in Oracle.

Pay range and compensation package

The national pay range for this position is CA$70,000 to CA$90,000 per year. The offered base pay may vary based on geographic region, internal equity, job-related knowledge, skills, and experience. This position is eligible for an annual bonus, targeted at 10% of the base salary, based on performance. The total target cash compensation (base salary plus bonus) starts at CA$77,000. Saint-Gobain offers a comprehensive Total Rewards package to support employee well-being, with flexible benefits tailored to individual needs.

Additional details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Administrative, Management, and Manufacturing
• Industries: Wholesale Building Materials, Construction, Manufacturing

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