Talent.com
City of Calgary
Customer Service RepresentativeCity of Calgary • Calgary, Alberta, Canada
Customer Service Representative

Customer Service Representative

City of Calgary • Calgary, Alberta, Canada
30+ days ago
Salary
CA$35.45 hourly
Job type
  • Full-time
Job description
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Customer Service Representative, you will be responsible for providing information regarding Calgary Housing's (CH) different programs to applicants, residents, advocates, social agencies and the general public in a fast-paced environment. You will support individuals and families who are experiencing housing challenges and, at times, other vulnerabilities. Primary duties include:

  • Provide information and answer questions on CH programs and processes through a variety of channels (including face-to-face, over the phone, electronic and email interactions).
  • Assess eligibility and prioritization for housing programs based on legislation and Calgary Housing criteria.
  • Assist customers to ensure application/tenancy documentation is submitted accurately and completely.
  • Complete documentation updates and ensure accuracy of all customer information.
  • Provide compassionate and equitable customer service to a diverse customer base in person and through other communication channels.
  • Provide information to guide customers to other Calgary Housing partners and other supports and programs in the community.
  • Assist citizens with completing and submitting new applications.
Qualifications
  • A High School diploma or equivalency ( GED) plus job related courses (such as child and youth development, disability studies, substance abuse/mental health, housing/homelessness, etc.) and at least 5 years of experience in a fast paced, high volume customer service environment working with vulnerable populations; OR
  • A completed 1 year certificate in Human Services or related field and at least 3 years of experience; OR
  • A completed 2 year diploma in Human Services or related and at least 1 year of experience.
  • Intermediate proficiency with Microsoft Office (Word, Excel, Outlook) is required.
  • Working knowledge of the Protection of Privacy Act (POPA), Access to Information Act (ATIA), and Social Housing Accommodation Regulations (SHAR) will be considered assets.
  • Strong communication and interpersonal skills with the ability to effectively serve vulnerable populations with empathy, sensitivity, dignity and respect using sound judgement and professionalism.
  • Proven attention to detail, problem solving skills and the ability to adapt to changing priorities on short notice is essential.
Create a job alert for this search

Customer Service Representative • Calgary, Alberta, Canada

Similar jobs

Customer Service Representative

Innospec Inc.Calgary, AB, CA
Temporary

We are looking for a 16-month contract Customer Service Representative for our Calgary, Alberta Canada office.This position is a fixed contract position beginning in June 2026 to October 2027.Answe... Show more

 • Promoted

Customer Service Representative

Cornerstone Building Brands, Inc.Calgary, AB, CA
Full-time

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non‑residential buildings in North America.Repair & Remodel (R&R) markets.Our market... Show more

 • Promoted

Customer Service Representative

Bunzl CanadaCalgary, AB, CA
Full-time

Customer Service Representative.We will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software a... Show more

 • Promoted

Customer Service Representative

Pierre StrandCalgary, AB, CA
Full-time

Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

 • Promoted

Remote Customer Service Sales Representative

Eastern Atlantic Canada CareersCalgary, AB, CA
Remote
Full-time

Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Show more

 • Promoted

Customer Service Representative

AYS IncCalgary, AB, CA
Full-time

Position: Customer Service Representative.AYS Inc is a leading provider of [insert company's products or services] in the [insert location] area.We are currently seeking a highly motivated and cust... Show more

 • Promoted

Customer Service Representative

U-HaulCalgary, AB, CA
Full-time

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you ... Show more

 • Promoted

Customer Service Representative (On the road)

Stella-JonesCalgary, AB, CA
Full-time

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America.Hea... Show more

 • Promoted

Customer Service Sales Representative Remote

srecruitingCalgary, AB, CA
Remote
Full-time

About the job Customer Service Sales Representative Remote.Were looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position w... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareCalgary, AB, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

Customer Service Representative

Force Inspection ServicesCalgary, AB, CA
Full-time +1

Are you ready to be part of a growing and exciting industry that makes a real impact? We’re looking for a Customer Service Representative to join our dynamic team in the metal recycling industry.In... Show more

 • Promoted

Customer Service Representative

Cornerstone Building BrandsCalgary, AB, CA
Full-time

Ply Gem Canada is seeking a highly motivated.Customer Service Representative.Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for providing customer ... Show more

 • Promoted

Customer Service Representative

Wood Automotive GroupCalgary, AB, CA
Full-time

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Customer Service Representative to join our Advantage Ford team... Show more

 • Promoted

Customer Service Representative

BUNZCalgary, AB, CA
Full-time

Customer Service Representative.Location: Bunzl CH - Calgary, 2316 Portland Street SE, Calgary, AB T2G4M6, CAN.Work Hours: Tuesday 8am to 4:30pm, Wednesday 8am to 4:30pm, Thursday 8am to 4:30pm, Fr... Show more

 • Promoted

Remote Customer Service Sales Representative

Pacific Canadian CareersCalgary, AB, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Customer Service Representative at Copart

PVH (Tommy Hilfiger/Calvin Klein)Calgary, AB, CA
Full-time

Become a Customer Service Representative at Copart, Inc.Provide exceptional service and solutions to enhance customer satisfaction.In this role, you will represent Copart as the first point of cont... Show more

 • Promoted

Customer Service Representative, Welcome Centre

Southern Alberta Institute of Technology (SAIT)Calgary, AB, CA
Full-time

SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community.Join a creative team that leads the institu... Show more

 • Promoted

Customer Service Representative

TWO MEN AND A TRUCK®Calgary, AB, CA
Full-time

Customer Service Representative.The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all.Acts as ... Show more

 • Promoted

Customer Service Representative

Bank of MontrealHigh River, Town of High River, CA
Part-time

Application Deadline:07/30/2026Address:1500A 12th AvenueJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects.Identifies customer needs and prov... Show more

 • Promoted

Customer Service Representative

Olympia Tile+Stone Inc.Calgary, AB, CA
Full-time

The company has expanded to establish branches in major cities across Canada and the United States, making it an international leader in the industry.Canada and a key supplier in the United States.... Show more