Our Financial Services Client is looking for a Senior IT Director, Digital Services Platform for the development, deployment, and support of a new, cutting-edge digital banking platform. - TECHN
This is Permanent role, Hybrid - Preferred location - Vancouver, BC, open to Ontario and Alberta candidates.
Must Have :
- 10+ years of experience in Digital banking , with a focus on IT platform development and deployment and 5 years of experience within IT Leadership / Director role
- Proven experience managing complex vendor relationships and contracts.
- Strong technical background with a deep understanding of digital banking technologies, cybersecurity, and system integration.
- Experience launching and supporting client facing systems
- Demonstrated ability to lead and build high-performing teams in a dynamic, fast-paced environment.
- Experience working in Agile environments, with a solid understanding of Agile principles and practices.
- Bachelor's and / or Master's degree in Computer Science, Information Technology, or a related field.
Responsibilities :
1. Platform Development and Deployment :
- Lead the stand-up and deployment of a new digital banking platform from concept through to production.
- Oversee the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.
- Collaborate with cross-functional teams to ensure seamless integration with existing systems and processes.
2. Vendor and Partner Management :
- Manage a complex network of vendors and service providers, ensuring that all partnerships contribute to the successful delivery and operation of the digital platform.
- Negotiate contracts, define service level agreements (SLAs), and maintain strong relationships with all external partners.
- Monitor vendor performance and delivery ensuring compliance with standards and policies.
3. Team Leadership and Development :
- Build and lead a high-performing team of engineers, developers, and support staff dedicated to the digital banking platform.
- Foster a culture of innovation, collaboration, and continuous improvement within the team.
- Provide mentorship, training, and career development opportunities to team members.
4. Production Support :
- Establish and oversee production support processes for the digital platform, ensuring maximum uptime and rapid resolution of issues.
- Implement monitoring and incident management tools to proactively identify and address potential problems.
- Coordinate with internal and external stakeholders to ensure effective communication and resolution of support issues.
- Partnerships with Business Leaders :
- Build and maintain strong partnerships with business leaders across to ensure alignment of the digital banking platform with organizational goals and member needs.
- Act as a liaison between technical teams and business units, facilitating clear communication and mutual understanding.
- Collaborate with business leaders to identify opportunities for innovation and improvement within the digital banking space.
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