Technology Product Specialist

Job Details

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Solution Delivery team as Technology Product Specialist. This diverse team of professionals effectively drives change and successful outcomes while ensuring activities remain on track, on scope and within budget. As a trusted advisor, you will develop, enable and support initiatives that allow MNP to deliver client service and operate reliably and efficiently.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Product & Backlog Management

• Collaborate with Product Managers to prioritize feature requests and work items, ensuring timely delivery to users
• Maintain the product backlog with accurate, up-to-date documentation of business and technical requirements
• Investigate feature requests and enhancements to determine value, feasibility, and viability
• Ensure product backlog items are clear and refined for proper estimation and sizing, leading to accurate release planning

Requirements & Documentation

• Write clear, concise, and actionable requirements documents and user stories from which developers can design and build solutions
• Coordinate with the Business Analysis team members to ensure documentation is thorough, agreed upon, and effectively communicated to all stakeholders
• Collaborate with development teams to ensure feature design and functionality is thoroughly understood
• Translate ambiguous or high-level business requests into structured, well-defined requirements with clear acceptance criteria

Stakeholder & User Engagement

• Gather comprehensive requirements from stakeholders, ensuring their needs and expertise are incorporated into product decisions
• Conduct user interviews, feedback sessions, and discovery activities with business stakeholders and end users to gather insights
• Collate and synthesize data gathered from end users and product analytics to inform product strategy

UX & Design Collaboration

• Engage with UX Design to refine feature ideas by developing designs and prototypes
• Participate in design reviews, contribute to usability discussions, and ensure that product experiences are intuitive and aligned with user needs

Continuous Improvement & Enablement

• Consistently evaluate and identify opportunities for improvement of applications from business and technical perspectives to meet evolving needs in a changing business climate
• Help develop training strategies and materials for users where necessary
• Explore automation and AI opportunities in collaboration with the Product Manager

Skills and Experience

• 4 to 6 years of experience in project management, business analysis, or a technology-focused project role
• Demonstrated ability to translate ambiguous or high-level requests into structured, actionable requirements with clear acceptance criteria
• Familiarity with Agile, Scrum, or formal Application Lifecycle Management (ALM) practices
• Excellent verbal and written communication skills, with proven experience developing both technical and business requirements documentation
• Working knowledge of development management tools such as Atlassian (Jira/Confluence) or Microsoft DevOps (Azure DevOps)
• Proficiency in Figma or other design and prototyping tools, including design review and collaboration with UX/design teams
• Working knowledge of analytics or BI tools (e.g., Power BI or similar) to interpret product usage data and inform decisions
• The following experience is considered an asset: Experience in professional services, accounting, or ERP/practice management platforms (e.g., billing, AR, or financial workflow software) Exposure to enterprise software environments serving multi-stakeholder, multi-region teams Experience facilitating workshops or structured discovery sessions with cross-functional stakeholder groups