Talent.com
Brock Solutions
Software Support SpecialistBrock Solutions • Vancouver
Software Support Specialist

Software Support Specialist

Brock Solutions • Vancouver
30+ days ago
Job type
  • Full-time
Job description

Job Responsibilities:

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 800 employees globally, Brock Solutions is a privately held, employee-owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Software Support Specialist to join our team of experienced professionals located at our office in Richmond, BC.

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We Win as a Team" culture are just some of the reasons our employees love working at Brock!

Why Work at Brock?

  • Competitive compensation package
  • Profit sharing
  • Extended Health benefits
  • Continuous career growth
  • Flexible working hours
  • Company events and celebrations
  • Travel Opportunities

What You’ll Do

  • Troubleshoot a variety of software bugs, application deficiencies and performance issues
  • Represent Brock Solutions as the first point of contact for technical incidents
  • Quickly identify application problems to reduce end user impact
  • Provide excellent customer service by communication thorough and diligent customer updates
  • Be resourceful to ensure that we meet contractual requirements and customer expectations
  • Contribute to Service Team knowledge through sharing information and/or writing knowledge articles
  • Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes
  • Please note that this position is part of an on-call rotation
Qualifications Required:
  • Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field
  • Knowledge in the following is considered an asset:
  • Windows Servers
  • Windows Failover Clustering or other high-availability technologies
  • Web Servers and Web Services
  • Android
  • Microsoft SQL Server, MySQL or Oracle DB (Administration, and basic queries)
  • Server hardware and basic networking
  • Azure or other cloud hosting solutions
  • Interfaces to controls (OPC, Kepware, etc.) and HMI (FactoryTalk and Wonderware)
  • Though this is not a software development role, a background or experience in C#, ASP.NET and SQL Server is an asset for troubleshooting code

This position focuses on deployment support. It is not intended as a steppingstone to software development or a transition into a developer position.

Other Job Information (if applicable):

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.


Create a job alert for this search

Software Support Specialist • Vancouver

Similar jobs

Enterprise Software Sales Specialist

Max TechnologiesVancouver, Metro Vancouver Regional District, CA
Full-time

A well-capitalized software startup is seeking a motivated sales representative in Calgary, Alberta.This role focuses on selling cybersecurity and enterprise software, requiring excellent communica... Show more

 • Promoted

Intermediate II Application Support Specialist

Global RelayVancouver, British Columbia, Canada
Full-time

Intermediate II Application Support Specialist Who we are For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillanc... Show more

 • Promoted

Systems Specialist, FP&A

Themis Solutions Inc.Burnaby, Metro Vancouver Regional District, CA
Full-time

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are looking for a Systems Specialist, FP&A... Show more

 • Promoted

Customer Solution Specialist

ResponsiveAdsVancouver, Metro Vancouver Regional District, CA
Full-time

Be among the first 25 applicants.This range is provided by ResponsiveAds.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.ResponsiveAds is an adv... Show more

 • Promoted

Executive Office Support Specialist

Garibaldi GlassBurnaby, Metro Vancouver Regional District, CA
Full-time

Become a key player in the executive team at Garibaldi as an Executive Office Support Specialist.This role involves advanced organizational skills and discretion to optimize leadership function.In ... Show more

 • Promoted

Remote Customer Support Specialist — 3-Month Contract

Crypto Pro NetworkVancouver, Metro Vancouver Regional District, CA
Remote
Part-time +1

A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more

 • Promoted

Sales & Customer Support Specialist (Architectural Systems)

AL13 Architectural Systems®Delta, Metro Vancouver Regional District, CA
Full-time

A leading building products company in Delta, Canada, is seeking a dedicated sales support member.This role involves processing orders, providing exemplary customer service, and supporting the sale... Show more

 • Promoted

Technical Support Specialist

Stellar Recruitment Inc.Vancouver, Metro Vancouver Regional District, Canada
Temporary

One of Stellar's exciting clients is searching for a Support Specialist to join their team for a long term contract opportunity.This position involves providing Level 1 and Level 2 support and effe... Show more

 • Promoted

Inventory Systems Support Role

A.C.T. Equipment Sales Ltd.Surrey, Metro Vancouver Regional District, Canada
Full-time

Inventory Systems Support professional in Surrey.Deliver support and training for AIMS systems while ensuring customer satisfaction.As a key member of the AIMS Support team, you’ll collaborate with... Show more

 • Promoted

Product Support Specialist - Americas

AshbyVancouver, Metro Vancouver Regional District, CA
Full-time

Hello! We're Jason and Charlie, Support Managers at Ashby.We’re excited to share that we're hiring Product Support Specialists in North America.Please note: we’re currently hiring Product Support S... Show more

 • Promoted

Techno-functional SAP Support Specialist

Insight GlobalVancouver
Full-time

The SAP Support Specialist provides both technical and functional support to the Supply Chain team, with a focus on SAP S/4HANA.Extended Warehouse Management (EWM) software.This role is responsible... Show more

 • Promoted

MuleSoft Platform Support Engineer

Quantum World Technologies Inc.Vancouver, Metro Vancouver Regional District, CA
Full-time

Driving Talent Acquisition Across Canada || 26K+ Trusted Connections || Delivering Top IT Talent for Tomorrow’s Innovations.Role: Lead MuleSoft Platform Support Engineer.Provide platform support fo... Show more

 • Promoted

Remote z/OS Systems Programmer Specialist

Rubicon PathVancouver, Metro Vancouver Regional District, Canada
Remote
Full-time

Join as a Remote z/OS Systems Programmer Specialist.Put your expertise in software configuration and system maintenance to work while managing complex z/OS environments efficiently.In this role, yo... Show more

 • Promoted

UFCW 1518 Administrative Support Specialist

Ufcw1518New Westminster
Full-time

Elevate your administrative career with UFCW 1518, taking on the challenging role of Administrative Assistant.Bring your organizational prowess to a union committed to fairness and community well-b... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSquamish, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Support Specialist

Terra DygitalVancouver
Full-time

Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC.We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern... Show more

 • Promoted

Software Support Specialist

Brock SolutionsRichmond, Metro Vancouver Regional District, CA
Full-time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based indu... Show more

 • Promoted

IT Support Specialist II

Socotra, Inc.Vancouver, Metro Vancouver Regional District, CA
Full-time

The IT Support Specialist is the first line of contact for Prenuvo employees seeking technical support; ensuring that all employees are able to work effectively with minimal downtime.The ideal cand... Show more

 • Promoted

Remote Software Implementation Consultant (Manufacturing)

FMC TalentVancouver, Metro Vancouver Regional District, CA
Remote
Full-time +1

A leading recruitment agency is seeking a Software Implementation Consultant for a permanent, full-time position across Canada.You will manage cloud-based software implementations, ensuring effecti... Show more

 • Promoted

Customer Support Specialist Role

CB Talents SPVancouver, Metro Vancouver Regional District, CA
Full-time

Provide outstanding customer support as a Customer Success Specialist.Engage with customers via phone and email to resolve issues and enhance their shopping journey.In this vital role, you will ens... Show more