People and Culture ManagerThe Westin Calgary AirportCalgary, Alberta Canada

Job Description

As the People & Culture Manager, you will play a pivotal role in aligning and enhancing people practices at the Westin Calgary Airport. Your primary focus will be on attracting, training, and retaining exceptional talent to ensure that high standards of service excellence and operational efficiency. You will work closely with the leadership teams to develop and implement strategic initiatives that promote a positive work environment, support employee growth, and foster a strong sense of community and belonging.

Key Focuses

Recruitment and Staffing

• Supports the recruitment process from job posting through to new hire onboarding and orientation.
• Assists with screening resumes, coordinating interviews, and facilitating hiring and onboarding activities in collaboration with managers.
• Maintains accurate reporting metrics to understand staffing trends.
• Develops and updates job descriptions and task lists as needed.
• Maintains Organization Charts as engineered by the Corporate team.

Employee Relations and Engagement

• Serves as a point of contact for employee inquiries and concerns.
• Facilitates conflict resolution and maintains a positive work environment.
• Implements employee engagement programs and initiatives.

Performance Management

• Supports the Performance Feedback process and ensures managers complete timely and effective feedback conversations.
• Provides support to managers in conducting performance reviews and managing employee performance.

Training and Development

• Owns the new employee onboarding experience.
• Identifies training needs and organizes training programs to enhance employee skills and knowledge.
• Monitors and evaluates the effectiveness of training initiatives.

Benefits and Compensation

• Assists with the employee benefits program & Health Insurance open enrollment and answers employee queries regarding benefits.

HR Compliance

• Ensures all HR practices comply with provincial and federal regulations. When in doubt, partners with Corporate People & Culture.
• Maintains up-to-date knowledge of HR laws and regulations.
• Manages and maintains employee records and documentation.

Health & Safety

• Supports the development and enforces health and safety policies in compliance with local regulations.
• Conducts regular safety audits and organizes health and safety training for employees.

Administration

• Responsible for coordinating and executing all administrative tasks related to People and Culture operations.
• Handles end-to-end People and Culture administration, documentation, and process coordination.

Our Ideal Candidate

• Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service.
• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.
• Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family.

Experience/Passions/Education

• Bachelor's degree in Human Resources, Business Administration, or related field (or an equivalent of 2 years of proven)
• Proven experience in HR or people operations roles, preferably within the hospitality or wellness
• Strong understanding of HR functions and best
• Excellent communication and interpersonal
• Proficient in HRIS systems and Microsoft Office
• Ability to handle sensitive and confidential
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.

Amazing Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continued full-time employment.
• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.
• Food and Beverage discounts at the Botanicus Kitchen + Bar.

Working Conditions

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This includes a combination of office-based work, meetings with team members and leadership. Works closely with the General Manager. This is a fast-paced working environment with high levels of interaction with employees and other stakeholders. The People & Culture Manager will spend time multitasking competing priorities, effectively supporting employees, solving problems and fostering a culture of service excellence.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.