Scheduling Clerk

ABOUT US
Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

· Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
· Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
· Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
· Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Supervisor Scheduling and Administration, is responsible for the daily scheduling of large numbers of Long Term Care and Seniors operations staff across multiple scheduling patterns, locations and shifts and collecting and reporting on data, as required; utilizing effectively, the computerized scheduling software and other computer aided systems.

WHAT YOU'LL BE DOING

• Schedules, confirms, and verifies the daily, weekly and monthly scheduling of all LTC & Seniors operations staff across multiple scheduling patterns, locations and shifts to ensure efficient operations, through the use of specialized computerized scheduling software.
• Assigns staff in order to maintain daily operations and to provide coverage for vacation, sick leaves, escort duties, special events, attend training or participate in professional development, and provide extra staffing in the event of a disaster or contingency situation.
• Maintains the allocation of staff resources, including documentation, record keeping, and data entry using scheduling software and Microsoft Office applications.
• Performs regularly scheduled data maintenance procedures.
• Updates computerized scheduling software staffing schedule with information to new hires, terminations and leaves of absence.
• Administers the casual availability system through the distribution and collection of casual staff availability through the Staff Kiosk and computerized scheduling software, in order to schedule casual staff.
• Assists the Supervisor with preparing performance reports related to operational scheduling.
• Provides reports on escort scheduling.
• Responds to inquiries and resolves concerns, as appropriate, from employees, management etc.
• Participates in the Continuing Quality Improvement (CQI) process to identify ways to improve the LTC & Seniors scheduling model.

WHAT WE'RE LOOKING FOR

• Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.

• As a condition of employment, candidates will be required to provide a satisfactory Police Vulnerable Sector Check (PVSC), tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (;
• Understanding of scheduling techniques/methods.
• Familiarity with collective agreements, legislation, policies and procedures.
• Demonstrated ability in the Region’s core competencies.
• Intermediate skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
• Good interpersonal and communication skills to work within a diverse community and ability to deal empathetically with residents, family members, etc., to contribute to their well-being.
• Ability to work effectively independently or as a part of a team.
• Ability to read, write and follow written and verbal instructions in English.
• Ability to pay attention to detail and to organize, prioritize and multi-task.
• Ability to work well in a high volume and fast-paced environment and meet tight deadlines.
• Ability to perform scheduled activities on rotating shifts including evenings, weekends and statutory holidays.
• Ability to work outside regular business hours, as required.