Description
:What is the role?
The Bilingual Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures.
What will you do?
What will you need to succeed?
Education and Experience
Knowledge and Skills
Bilingual Help Desk Analyst • 0001 – Markham Office, Canada, Canada
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