Customer care agent, Laval
Are you looking for a challenging Customer Care Agent role in Laval that allows you to have a real impact on the customer experience?
Our client, a leader in the retail of sports and outdoor products, is looking to expand its team of Customer Care Agent in Laval.
Job Summary
You will be the first point of contact for after-sales service for online orders. The role focuses mainly on managing cases by email and phone, ensuring quality resolution for customers. As a Customer Care Agent based in Laval, you will work closely with stores to resolve issues such as order errors, delivery problems, or promotional questions.
Advantages
The advantages for a Customer Care Agent are :
- A competitive salary from $45,000 to $55,000, based on your skills.
- Comprehensive insurance (medication, dental, vision) with flexible programs that adapt to your needs.
- Eight personal or sick days per year.
- The possibility of buying additional vacation time.
- An employee discount of up to 50% on in-store products.
- A work environment that values quality of service and teamwork.
- A stable company with low employee turnover and opportunities for advancement.
Responsibilities
The responsabilities as a Customer Care Agent are :
- Answer customer and store inquiries by email and phone to resolve issues related to online orders.
- Handle refunds and order adjustments.
- Perform administrative tasks and data entry.
- Collaborate with internal teams, particularly stores, to resolve customer issues.
Qualifications
What you need to succeed as a Customer Care Agent :
- Excellent command of French and English, both spoken and written, to participate in essential training sessions, meetings, or conferences held outside of Quebec and conducted in English.
- Comfortable with computer tools and able to learn new systems quickly.
- Ability to manage pressure and a high volume of work, especially during peak periods.
- Demonstrate autonomy and proactivity in problem-solving.
- Possess a positive attitude and a strong team spirit.
Summary
If you are interested in this Customer Care Agent position in Laval and you fit the profile, please send your resume to Elisabeth Parent at elisabeth.parent@randstad.ca.
Do you know someone who would be perfect for this role? Don't hesitate to share this opportunity with them! A referral bonus may be offered for any referred person who is hired.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Customer care representative • Laval, Quebec, CA
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