About the Role
We’re seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in safety‑critical power plant environments.
This work contributes directly to SaskPower’s mission of reliable and affordable power and aligns with our values of safety, openness, collaboration, and accountability.
What you’ll do (Key Responsibilities)
Core Deliverables
What you’ll bring (Qualifications)
Education & Clearance
Must‑have Experience
Skill
Years of Experience
Level of Experience
Details / Examples
(please explain your proficiency, provide technical details and/or examples)
Managing Microsoft 365 configuration and lifecycle; drafting and maintaining M365 governance.
Designing Teams policies, channel structures, and permissions.
Building Conditional Access user stories/use cases and executing test scenarios.
Supporting business operations and user adoption across hybrid IP telephony (SmartTAP, Cisco Jabber, Cisco Contact Centre, room devices from Cisco/Lenovo/Logitech).
Business analysis for IP telephony in industrial/plant environments with strict safety and reliability demands.
Cross‑functional troubleshooting & optimization of IP phone configurations at scale, balancing performance, user needs, and regulatory compliance.
Nice to have
Hands‑on with call recording compliance and emergency call routing in control‑room contexts.
Experience implementing or tuning Cisco Contact Centre (skill groups, queues).
Certifications: Microsoft 365, Teams (e.g., Administrator Associate), Cisco Collaboration/Voice, ITIL (industry‑standard assets for this scope).
Business Analyst - Microsoft 365 & IP Telephony • Regina, SK, CA
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