Retail Floor Supervisor

Responsibilities : Leadership

Leadership

• Support the Retail Floor Manager by coordinating the efforts of Retail Floor Team Members to ensure daily department standards are achieved.
• Assist the Retail Floor Manager with the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.
• Lead in the training of Retail Floor Team Members in point of sale operations, customer service, merchandising, loss prevention, company policies and recovery duties among other tasks.
• Work as an integral part of the management team by providing support, attending meetings and sharing information.

Employee Relations

• Support the Retail Floor Manager with providing direction to Retail Floor Team Members regarding company policies and procedures.
• Recognize and report Retail Floor Team Member policy infractions to the Retail Floor Manager and General Manager.
• Assist in the implementation of employee recognition programs and events.

Health and Safety

• Monitor all register areas, the retail floor, fitting rooms and washrooms to ensure they are kept in an organized and clean manner in accordance to company housekeeping standards.
• Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
• Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
• Immediately report and document employee or customer accidents to the Retail Floor Manager or General Manager.

Departmental Responsibilities

• Routinely complete floor walks to determine priorities and delegate tasks to Retail Floor Team Members.
• Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
• Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
• Ensure that all customer needs are addressed, such as : answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
• Inspect register areas and the retail floor to verify they are stocked, and merchandise is properly sorted.
• Manage store funds securely and process cash deposits in a timely manner.
• Assist the Retail Floor Manager with the preparation and execution of sale days.

Other Duties

• Maintain professionalism while communicating with peers, managers and customers.
• Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
• Responsible for opening and closing the store.
• Perform additional job-related duties as requested by the Retail Floor Manager or General Manager.

Experience :

• 2+ years of experience working in retail.
• 1+ years of experience in a leadership role.
• Previous work in a thrift retail environment is considered an asset.

Core Competencies :

• Customer Oriented- Provide creative approaches to improve customer experience.
• Attention to Detail- Monitor the store to ensure that team members have maintained a visually appealing store, through the proper displaying of merchandise.
• Job Recognition- Recognize when to escalate appropriate or specific situations to the Retail Floor Manager.
• Reliability- Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
• Team Building- Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
• Communication- Be clear and articulate when speaking to a group or an individual, assuring that the intended message is fully comprehended.

Physical Requirements :

• Ability to stand and walk for the duration of shift.
• Constant bending, reaching, and using hands for repetitive actions.
• Lifting and carrying items up to 50lbs without assistance throughout shift.
• Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

Work Environment :

• Exposure to dust all of designated shift.
• Exposure to periodic temperature fluctuations and noise levels.
• Work schedule hours will include days, evenings, weekends and holidays.
• Interaction with customers, clients and the public at large.
30+ days ago