Guest Services Supervisor - Summer 2026

Job Description

Job Description

Salary : 23.25

Role Summary

The Guest Services Supervisor ensures the highest level of service at all times by meeting the individual needs of each guest and proactively anticipating problems before they arise. This role assists with the training and shadowing of new Guest Service Agents. Guest Services Supervisors use their knowledge of Ziptrek policies and procedures to help trainees get on-the-job experience and to continue to support and monitor the ongoing development. We are looking to hire for this position starting on April 20, 2026.

Who were looking for :

• Proven leadership and decision-making skills
• A positive attitude and enthusiastic leader with the ability to work productively as a team or with minimal supervision
• At least 1 season as a Guest Service Agent or similar role with an excellent performance history
• Available and willing to work in peak periods (weekends, holidays)
• Software proficiency : POS, Reservations, Gmail, etc.
• You thrive in a fast-paced, sales & service driven environment
• You are adept at organization, time management, and the little details that make a big difference
• Excellent interpersonal and communication skills; able to easily connect with others
• Reliable and consistent in producing high-quality & accurate work

Ability to communicate clearly, concisely, professionally and accurately both verbally and in written form

Main Duties

Leadership

Authorities

Employee Experience

Guest Services

Financial

Communication

Hours, Training & Benefits :