Service Coordinator

Service Coordinator – Security Solutions

Effective scheduling of technical resources and assignments, utilizing ticketing and other systems to coordinate, communicate, and execute a daily plan that best meets client requirements. Customer facing and must create a customer‑centric experience that promotes our trusted brand within the marketplace.

Responsibilities

• Perform service coordination, including daily scheduling for service calls, inspections and repairs / installs related to service (scheduling labour, communication with client)
• Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
• Relay schedule & service details to technicians
• Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead
• Deliver and maintain response times to customers within guaranteed response windows and send post-service reports
• Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer
• Provide ongoing two-way communication between the customer and the Service team
• Understand service capabilities and effectively communicate all offerings to the customer
• Obtain purchase orders from customers as needed
• Escalate customer complaints to the Service Coordinator II or Team Lead
• Create positive impressions, and develop professional relationships with clients by ensuring appearance, behaviour and attitude always represent the company in a professional manner
• Perform additional duties as required

Required Qualifications

Preferred Qualifications

Professional Competencies

Ability to adapt as the external environment and organization evolves>

Physical Demands

Must be able to effectively communicate, (see, hear, speak and write clearly) in order to communicate with colleagues and / or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment.

Working Conditions

The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

Pay

$45,833 - $60,000 DOE

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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