OS&D/ Office Administrator

Job Description

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.

• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900

• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound

• Requests by customers and terminals via phone calls or emails

• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.

• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.

• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.

• Camera checks for missing freight

• Answering emails within 45 minutes

• Dealing with upset customers

Hours -7 AM to 3:30 pm daily

Qualifications

Qualifications

• Pleasant mannerism is required

• Well organized

• Ability to work unsupervised

• Knowledge of computers and typing skills are essential

• Excellent data entry and listening/communicating skills

• Knowledge of dangerous goods transportation

• Ability to prioritize and multitask

• Ability to handle stressful situations and keep calm

• Team player

• Excellent communication skills, both oral & written

• Providing customers with excellent customer service and escalating issues

Forklift experience is an asset

Additional Information

• Competitive Wages starting at $, $ at Three months and $ at twelve months
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement