POSITION SUMMARY
:
The Dispatch Operator will be the main contact for receiving and dispatching calls to security, housekeeping, operations, and conversions during hockey and lacrosse games, concerts, and events. This is a part-time, hourly, event-based position.
A typical shift includes:
- Dispatching security, first aid, housekeeping, hospitality, and Guest Services Supervisors to incidents
- Recording all event evictions and incidents
- Completing dispatch activity logbook and event summary for each event
- Operating the fan texting interface and responding to all customer issues through fan texting
- Dispatching appropriate resources based on fan communication
- Operating the CCTV camera system during events
- Bookmarking incident footage for future review
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Working knowledge of radio use and protocol, and CCTV camera use and procedures
- Ability to multi-task and assess priorities in busy environment
- Strong communication skills
- Ability to stay calm and focused during stressful situations
- Available to work evenings and weekends as required
- Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
- Valid BC Security License is an asset
- Other duties as assigned
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications