Service Desk Analyst – IT Support & End-User Help

An IT consulting firm is seeking a Service Desk Analyst to provide first-line support for IT-related incidents and service requests. Responsibilities include troubleshooting hardware and software issues, logging incidents, and assisting in onboarding processes. Candidates should have relevant education, certifications, and strong communication skills, with the ability to thrive in a team while handling pressures. This permanent full-time position is based in Edmonton, Alberta.

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