Product Manager, Information Technology

Job Description:

Duties & Responsibilities:

1. Manages Microsoft 365 suite of collaboration products and related productivity-based solutions:

• Works with technical team members and stakeholders to ensure success of the product feature delivery and adoption.
• Works as a key member of the Project and Portfolio Management (PPM) team, responsible for the intake process, assessing and evaluating College requests for M365 related tools, and ensuring alignment with the College vision and technology roadmap, while making full use of the Microsoft 365 product suite.
• Drives the vision, strategy, and roadmap for M365 products in consultation with the various teams within the IT department.
• Promotes and drives adoption of enterprise tools.
• Aligns M365 products with the overall IT enterprise architecture vision and goals.
• Works to lead product change management activities: including outlining training and adoption needs for the IT department and College stakeholders.
• Identifies users, creates, and maintain user stories/use cases; develops and prioritizes functional requirements for new or revised features or enhancements.
• Serves as the product owner for M365 suite and its product features, including evaluating the preview to rolling it out to the users.
• Identifies appropriate cross-department/division stakeholders for engagement at appropriate intervals.
• Makes key decisions on priorities and design, and work to ensure that all stakeholders are aligned.
• Understands both the technical and business side of M365 and ultimately responsible for representing the end-user’s needs.
• Develops or contributes to development of job aids and training courses.
• Works closely with the QA Lead and ensures standards and processes are followed during M365 UAT and deployment activities.

2.Participates in developing product visions, plans, and processes.

• Provides recommendations to the Associate Director, IT Project, and Portfolio Management (PPM), for product visions, plans and product roadmap and implements the department’s product goals and objectives to support the plans and roadmap.
• Responsible for ensuring that all College and governmental policies, procedures and methods are followed.
• Works with the Associate Director, IT Project, and Portfolio Management, to ensure that information system and practices meet appropriate audit and industry standards.
• Implements product policies, standards and procedures for business analysis, product design, quality assurance and compliance.
• Fosters a progressive culture, which encourages all employees to use available information technology and resources to their full advantage, including tools, applications, methodologies, best practices, and industry standards.
• Oversees business analyst team and quality assurance team in conducting research and maintaining current knowledge and best practices in the Information Technology and Product Design industry and develops innovative plans to ensure that the College’s information technology systems take advantage of emerging technologies.
• Works with the Associate Director, IT Project and Portfolio Management and Product Manager (Banner) to develop and evolve the Product Management framework, methodology, process, and discipline at the College.

3. Responsible for the management of human resources:

• Provides effective leadership and direction to the business analyst team by establishing goals, objectives, and priorities, and fosters effective teamwork among employees.
• In collaboration with the Associate Director, IT Project, and Portfolio Management initiates recruitment of staff and recommends hiring decisions and disciplinary actions.
• Directs, schedules, and assigns duties to staff; reviews work for accuracy and completeness.
• Identifies on-going training needs for all staff to ensure they are trained and knowledgeable in College and Departmental policies, procedures, processes, and tools.
• Provides strong support to the rest of the IT management team in execution of the department’s vision, strategy, and plans.
• Champions highly collaborative, team oriented and positive working environment.

4. Performs other related duties and projects.

• This role will take on oversight of other products, as required.
• Liaises with representatives of other educational institutions to exchange professional advice and to represent the college in shared development projects.

Qualifications:

Education & Experience

• Undergraduate degree in computing science or equivalent information technology discipline preferred.
• Minimum five (5) years of relevant experience in IT and business/industry or government. Post-secondary experience would be an asset.
• An equivalent combination of education and experience may be considered.
• Strong practical knowledge of project and product management principles, methods, and practices.
• Solid understanding of product design and business analysis methodologies, tools, and techniques, and agile practices.
• Experience in M365 suite of tools required, including but not limited to SharePoint Online, Power Platform, Teams, Exchange, and OneDrive.
• Experience in requirement analysis and business process re-engineering preferred.
• Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools preferred.
• Experience with task and workflow automation using Power Automate or similar tools preferred
• Experience with building custom apps using PowerApps or similar tools preferred
• Supervisory or team management experience.

Skills & Abilities

• Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results.
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Ability to work both independently and as part of a team.
• Demonstrated ability to manage and supervise staff and special initiatives.
• Demonstrated integrity, independent thinking, judgment, and respect for others.
• Ability to build and maintain effective working relationships and to provide excellent customer service to all clients.
• Ability to develop, plan, execute and complete multiple projects/tasks simultaneously.
• Ability to work well under pressure and to effectively meet deadlines and organizational requirements.
• Ability to maintain a broad knowledge of current technology and practices in information systems and technology.
• Ability to interpret and comply with policies, procedures, and regulations.
• Possesses a thorough understanding of the M365 suite of applications and their capabilities and stays abreast of product evolution.
• Understands both the technical and business side of M365 and is ultimately responsible for representing the end-user’s needs.

Additional Info:

Leadership Competencies:

• Solution orientation – Makes timely decisions and advances solutions that are in the best interest of the College and our students.
• Accountability – Fosters and demonstrates a culture of accountability and ownership.
• Relationship intelligence – Demonstrates emotional maturity and operates respectfully in all situations and dynamics.
• Conflict resolution – Acts with courage to take on the tough issues and conversations.
• Mobilization of people – Empowers others to be engaged, motivated and resilient through change.
• Vision and strategic thinking – Energizes people around the vision and supports team alignment with the strategic plan.
• Continuous learning – Cultivates a growth mindset and provides opportunities for development.
• Communication – Uses personal interaction, transparency, and language to effectively build trust and commitment.
• Achieves results – goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$50.63 - $74.25 per hour

Pay Grade:

Admin Paygrade 11

Compensation beyond the mid-point requires approval by the Public Sector Employers’ Council Secretariat (PSEC).

Scheduled Weekly Hours:

35

Hours may vary according to the needs of the department.

Closing Date:

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.