Mobile Resource Specialist

Do you believe health care should go where it’s needed most? Are you a skilled driver with a heart for community service and a passion for supporting Calgary’s most vulnerable? Can you navigate the streets and social systems of our city with equal confidence? If so, we want you on the road with us!

What We Do:

Since , The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.

The Mobile Care Clinic is a flexible outreach service that provides low-barrier supports including basic wound care, hygiene supplies, peer support, and harm reduction resources, with referral pathways to additional services as needed.

Reporting to the Mobile Health Program Manager, the Mobile Resource Specialist is responsible for safely operating the mobile health unit, completing set-up of the mobile clinic, and acting as the first point of contact for clients and host site team members. This position is a key team member of the mobile health strategy at The Alex and delivers direct clinical interaction as well as operational support to clinicians. The Mobile Resource Specialist acts as a strong representative of The Alex and our organizational values.

This is a permanent, full-time position.

What You Will Do:

Operations

• Operate the Mobile Health unit safely.
• Perform daily vehicle checks and coordinate maintenance with the Facilities team and approved vendors.
• Drive the mobile unit to scheduled sites, events, and outreach locations.

Host Site Liaison

• Act as the primary on-site contact between The Alex and host site teams.
• Build and maintain strong relationships with host site staff.
• Represent The Alex’s mobile health program with professionalism and care.

Clinical Flow & Client Support

• Support client flow between host site and the mobile health unit.
• Complete client intake with accurate data entry and assessments.
• Assist with data collection and documentation.
• Support clinicians with resource navigation, case coordination, and referrals.
• Promote continuity of care by connecting mobile services with other Alex programs.

Client Engagement & Resource Navigation

• Build therapeutic relationships using a trauma-informed, client-centered approach.
• Support clients with triage, advocacy, and navigation to community services.
• Represent The Alex at events and community fairs.
• Perform additional duties as assigned.

What You Bring:

• Diploma in Social Work, Addictions Studies, or related field required; equivalent education and experience will be considered.
• Minimum 2 years of relevant experience.
• At least 5 years of experience driving large, bus-sized vehicles; comfortable operating in varied weather conditions.
• Strong organizational and communication skills; proven ability to collaborate in team settings and build relationships with clients, partners, and external stakeholders.
• Passion for working with marginalized populations, including individuals experiencing addictions, mental health challenges, or homelessness.
• Knowledge of Calgary’s social services and resources for vulnerable populations.
• Proficient in Microsoft Office Suite.
• Experience with electronic medical records (EMR) is an asset.
• Minimum of 21 years of age and three years of driving experience is required to drive an Alex fleet vehicle.
• Class 5 driver’s license and a clean 3-year drivers abstract are required.
• Air brake endorsement is an asset.
• First Aid (Emergency or Standard) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance and Child Welfare Intervention Check are required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours:

• Predominantly outreach with some in office components.
• Standard hours are 8:30 am – 4:30 pm, Monday – Friday; some flexibility in schedule is required.
• 1.0 FTE (37.5 hrs/week)
• Occasional evening and weekend hours will be required for events.
• Continuous extended periods of sitting, with some standing and walking.
• Frequent driving as part of work duties.
• Occasional physical action requires the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects (up to 20 lbs.).
• Occasional time outside in all weather conditions.

What We Offer:

Some of the great benefits The Alex has to offer include:

• 3-weeks’ vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP and/or Student Loan Repayment Program and/or Mortgage Repayment Accelerator Program (up to 5% match)
• Personal Days
• Floating Holiday
• Sick/Wellness Days
• Employee Family Assistance Plan (EFAP)
• Professional Development