Bilingual Customer Service Representative

Bilingual Customer Service Rep - Burlington

Are you a bilingual (English/French) customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?

We’re currently hiring a Bilingual Customer Service Representative to join a high-performing, collaborative team in Burlington. The ideal candidate is bilingual FR/EN, has experience with customer service, order entry and is comfortable working in a warehouse environment.

This position is responsible for processing and verifying orders and communicating with customers and internal partners regarding orders and delivery. Once trained, Customer Support Specialists are expected to maintain a working knowledge of products in order to provide excellent service with accuracy and timeliness.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.

Advantages
- 6 month contract with the opportunity to become permanent
- Monday - Friday 7:30am - 4pm
- Competitive salary $26 - $31/hour based on experience
- Fully onsite
- Causal dress
- Work with a close knit collaborative team at a global company
- Great locaction close to highway access

Responsibilities
- Process customer orders in alignment with policies/procedures and service level goals, achieving zero errors during data entry into the system
- Provide customers with accurate and timely quotes in alignment with policies/procedures and service level goals
- Keep records of customer interactions or transactions, recording details of inquiries, concerns or comments, as well as resolution
- Ensure customer needs are always clearly understood and acted upon at appropriate service levels
- Respond to customers by telephone or e-mail to provide on-going updates on any open customer requests or issues
- Engage with customers by telephone or e-mail as needed to provide requested information about products and/or the appropriate Morgan contact information for technical detail/support
- Engage with customers by telephone or e-mail as needed to obtain or respond to details of an inquiry / complaint
- Study product information to acquire professional and working knowledge of Morgan products and services
- Support colleagues, both inside customer service and in other departments, collaborating to help support customers and other functional business areas when needed
- Print pick lists for all available items according to the requested date.
- Physically verify the accuracy of staged shipments against the pick list and take pictures.
- Call carriers according to customer requests and ensure shipments are sent on time.
- Prepare daily invoices, match invoice copies with shipping documents and POs, and maintain organized filing.
- Prepare and submit customs paperwork
- Print receiving documents and entering all purchased items into the system after verifying the accuracy.
- Additional duties as required

Qualifications
- Bilingual, French and English is a must
- 1-3 years of customer service/order entry experience
- Post secondary education
- Strong organizational and communication skills
- Critical thinking and attention to detail, with a proactive approach to problem solving
- Experience using ERP systems and MS Office
- Ability to prioritize and multitasks

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.