Bilingual Customer Service Representative

Are you a fluently bilingual professional who loves solving puzzles and helping people? We are looking for a Bilingual (FR/EN) Customer Service Representative to join a high-performing, collaborative team in Burlington.

This isn't just about answering phones—it's about being the critical link between our products and our customers. If you are a proactive thinker who thrives in a fast-paced environment and enjoys the "behind-the-scenes" energy of a professional warehouse setting, this is the role for you!

- 6 month contract with the opportunity to become permanent
- Monday - Friday 7:30am - 4:00 pm
- Competitive salary $26 - $31/hour based on experience
- Fully onsite in Burlington

What’s In It For You?
A Collaborative Culture: Join a team that values your input and works together to hit goals.
Skill Development: Gain deep product expertise and become a go-to specialist in the industry.
Stability & Growth: Work within a dynamic environment where accuracy and timeliness are rewarded.
Modern Workspace: Enjoy a professional, detail-oriented office integrated within a bustling warehouse hub.


Advantages
- 6 month contract with the opportunity to become permanent
- Monday - Friday 7:30am - 4pm
- Competitive salary $26 - $31/hour based on experience
- Fully onsite
- Causal dress
- Work with a close knit collaborative team at a global company
- Great location close to highway access

Responsibilities
- Process customer orders in alignment with policies/procedures and service level goals, achieving zero errors during data entry into the system
- Provide customers with accurate and timely quotes in alignment with policies/procedures and service level goals
- Keep records of customer interactions or transactions, recording details of inquiries, concerns or comments, as well as resolution
- Ensure customer needs are always clearly understood and acted upon at appropriate service levels
- Respond to customers by telephone or e-mail to provide on-going updates on any open customer requests or issues
- Engage with customers by telephone or e-mail as needed to provide requested information about products and/or the appropriate Morgan contact information for technical detail/support
- Engage with customers by telephone or e-mail as needed to obtain or respond to details of an inquiry / complaint
- Study product information to acquire professional and working knowledge of Morgan products and services
- Support colleagues, both inside customer service and in other departments, collaborating to help support customers and other functional business areas when needed
- Print pick lists for all available items according to the requested date.
- Physically verify the accuracy of staged shipments against the pick list and take pictures.
- Call carriers according to customer requests and ensure shipments are sent on time.
- Prepare daily invoices, match invoice copies with shipping documents and POs, and maintain organized filing.
- Prepare and submit customs paperwork
- Print receiving documents and entering all purchased items into the system after verifying the accuracy.
- Additional duties as required

Qualifications
- Bilingual, French and English is a must
- 1-3 years of call center, customer service/order entry experience
- Post secondary education
- Strong organizational and communication skills
- Critical thinking and attention to detail, with a proactive approach to problem solving
- Experience using ERP systems and MS Office
- Ability to prioritize and multitasks

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to andrea.francis@randstad.ca with your most updated resume, input Bilingual CSR - Burlington in the subject line, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.