Position Summary:
The Customer Service Assistant will provide support to our Binbrook employees and clients by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services. Other responsibilities include:
- Providing schedule support and planning to community teams and programs\
- Managing phone calls from employees and clients in the community
- Inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
- Utilize client database and software management programs
- Assisting with preparing and posting staff schedules
- Assisting with preparation of payroll, including timecards
Requirements:
- College/business diploma in office administration or related certification preferred
- Minimum one year experience in an office environment
- Must have previous experience with data-base management and report generation
- Must be able to use Microsoft Word and Excel
- Attention to detail, with accurate keyboarding skills
- Ability to format letters, forms, memos and general documents is essential for this position
- Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
- Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
- Must be able to work both independently as well as part of a team
Interested in bringing your talent to our team? Here is what we offer:
- Healthcare of Ontario Pension Plan (HOOPP)
- Health Benefits
- Ongoing opportunities for education, training, development and growth
- Tuition reimbursement opportunities
- Employee Assistance Program
- $500 signing bonus!
Application Deadline: May 18, 2026
Job Type: Part-Time
Starting Rate: $21.50 -$26.20/hour.
*Compensation is set in accordance with experience and qualifications.
We are currently hiring to fill an existing position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.
At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email hr@thrivegroup.ca