Communications and Engagement Associate (Department Communications Advisor)

ABOUT US

Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Manager, Promotion and Education, is responsible for developing, planning, implementing and providing strategic communication and engagement advice to department clients; providing project leadership advice and communication and engagement best practices to department senior management, project teams and interested groups; leading the development of briefings, communications and presentations on behalf of department management; developing communication and engagement guidance documents for staff; in conjunction with Corporate Communications, supporting the department’s media relations, issues management and public engagement and outreach efforts; providing support for corporate-wide initiatives, programs, special projects and communications.

WHAT YOU'LL BE DOING

• Provides communications (including social marketing) and engagement counsel to client groups to determine most appropriate communications, media relations, issues management and engagement and outreach approaches and strategies.
• Leads the development and implementation of strategic, audience-specific, communication and engagement initiatives, campaigns, events and tactics aimed at increasing public awareness, information sharing and outreach, and advancing the delivery of department programs and services.
• Proactively monitors and evaluates progress of communications and engagement plans to identify opportunities for continuous improvement and recommends and implements options and/or course of action; provides strategic department communication and engagement advice and tactics.
• Conducts research on best practices, as directed, to support effective communications and engagement.
• Drafts, reviews, edits and coordinates approvals of communications and engagement products such as, but not limited to brochures, pamphlets, articles and newsletters, in conjunction with management, and all aimed at providing residents and interested parties clear and consistent messages and information.
• Researches various legislations, policies and programs for background material, as required.
• Supports the department in responding directly to residents and other interested party inquiries and help resolve concerns through education, information and consultation.
• Represents the department with interested groups and is responsible for ensuring representation aligns with Departmental and Regional strategic priorities.
• Ensures that services provided meet Regional customer service standards.
• Participates and assists with events, outreach, committees, work groups, task forces and special projects, as assigned.
• Maintains technical and professional knowledge by attending seminars, conferences and training as required, reviewing associated publications.
• Performs other duties as assigned, in accordance with branch, department and corporate goals.

WHAT WE'RE LOOKING FOR