Continuing Education Assistant

Position Information Position Title Continuing Education Assistant Posting Type Permanent End Date (if applicable) Classification Title PT Support 5 Pay Band 5 Min Salary $24.64 Max Salary $30.79 Position Summary This position provides assistance to the Continuing Education team and front-line student and faculty support for Online Learning courses and programs and in-class offerings. The incumbent ensures compliance with Registrar, OntarioLearn, Confederation College, and Continuing Education policies and procedures. Duties include but are not limited to:

• Responding to day-to-day inquiries and requests for continuing education course and program information;
• Processing a system of control for all students’ registrations, files and archives records, reports, exams, grades and course data sheets;
• Scheduling and fee set-up of courses in Banner;
• Assisting Continuing Education staff to monitor enrolment numbers to ensure efficiency and effectiveness of courses and programs;
• Preparing and distributing individual packages to students and instructors including Login info, critical data and deadlines, course materialism, provincial and college policies and procedures;
• Providing student support via email/phone/in-person/mail;
• Assisting in advisement and problem-solving situations relating to online learning student registration from students, prospective students, staff and the general public as a “first contact” for providing detailed, accurate and timely information on electronically delivered courses and programs; and
• Assisting the Program Officer and Registrar with regard to administrative work with faculty/facilitator contracts.
• Assist with course delivery preparation by coordinating and delivering course supplies on campus

Location/Campus Thunder Bay Campus Education Minimum level of formal education required for the position 1 year certificate or equivalent education Specific course(s), certification, qualification, formal training or accreditation required for the position Additional Requirements

• Strong communication skills, organizational skills, problem solving skills, and conflict resolution skills;
• Advanced computer skills relating to, Microsoft Work, Access, Excel, and Outlook.

Field(s) of Study One (1) year Office Administration diploma, or its equivalent from a recognized program Experience Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position Minimum of two (2) years Type of Experience Two (2) years of related work experience providing customer service in an office environment Posting Detail Information Posting Number SU-P-24-204P Close Date 10/16/2026 Hours of Work 24 hrs/week Shift Type Special Instructions to Applicant In keeping with our strategic plan commitment to fostering Access and Success, Community Prosperity and Institutional Excellence, we encourage applications from persons of Indigenous ancestry. In accordance with Confederation College’s core values of respect, caring and openness we are committed to providing our current and future employees with a workplace that is safe, healthy and fair. As such we are fragrance free, fully accessible and encourage applications from all qualified applicants. Applicants requiring accommodation during the interview process should contact Human Resources Services at (807) 475-6148 to make appropriate arrangements.Please note this position requires you to be on campus during working hours.