Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)Concentrix • Ottawa, ON, CA

No longer accepting applications

Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix • Ottawa, ON, CA

15 days ago

Job type

Full-time

Remote

Job description

Employer Industry : Technology Support Services

Why consider this job opportunity

Salary up to $21.49 / hr, plus performance-based incentives
Opportunity for career advancement with 80% of management promoted from within
Work-from-home convenience with a flexible schedule
Comprehensive benefits including medical, dental, vision, and paid time off
Access to daily pay and employee referral bonuses
Engagement in diverse groups and programs promoting inclusion and community support

What to Expect (Job Responsibilities)

Provide inbound customer support using a call flow guide

Resolve technical issues related to hardware, software, and client products

Track, document, and retrieve information in databases

Maintain broad knowledge of client products and / or services

Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

Minimum of 1 year of customer service experience

Ability to work an evening or overnight schedule

High school diploma or GED

Strong problem-solving skills and proficiency in fast-paced multi-tasking

A quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications)

Technical support experience

Familiarity with iOS and / or MacOS or comparable technology

Strong computer navigation skills and PC knowledge

Eagerness to learn new technologies

A desktop or laptop for completing PC and internet testing

#J-18808-Ljbffr

Create a job alert for this search

Customer Service Tech Support Rep Tech Products Night Shift Remote • Ottawa, ON, CA

Similar jobs

Customer Rep-Station

FedEx • Gloucester, Ontario, CA

Part-time

To provide accurate information and assistance to customers requiring direct customer interface.To perform administrative duties necessary for efficient operations. Promotes continued sales and gene...Show more

Last updated: 7 days ago

On-Site Service Support Specialist (Ottawa)

Enerfrog Business Services Inc. • Ottawa

Full-time

A leading service provider in energy management is seeking a Service Support Specialist in Ottawa, ON.You will provide frontline support ensuring seamless client operations and issue resolution.The...Show more

Last updated: 2 hours ago • Promoted • New!

Technical AV Customer Success & Support Specialist

Epiphan Video • Ottawa

Full-time

A technology company in Ottawa is looking for a Customer Success & Support Specialist to provide technical support and guidance to customers. The ideal candidate has 2+ years in technical support, e...Show more

Last updated: 2 hours ago • Promoted • New!

Global Customer Service Pro - Flexible Time Off & Growth

Lumentum • Ottawa

Full-time

A technology company in Ottawa is seeking a Customer Service Professional to deliver exceptional service.This role involves managing customer inquiries, building relationships, and collaborating wi...Show more

Last updated: 2 hours ago • Promoted • New!

Intermediate Technical Support Representative

N-able • Ottawa

Full-time

Intermediate Technical Support Representative.Intermediate Technical Support Representative.At N-able, we’re not just helping businesses be secure —redefining what it means to be cyber resilient.Ou...Show more

Last updated: 14 days ago • Promoted

Team Lead, Technical Field Support

Canadian Blood Services • Ottawa

Full-time

Select how often (in days) to receive an alert : .Ottawa, ON, CA, K1B 4S5 Ancaster, ON, CA, L9K 1S4 Saint John, New Brunswick, CA, E2K 0H6 Toronto, ON, CA, M5G 2M1 St. John's, NL, CA, A1B 3Z9 Calgary,...Show more

Last updated: 2 hours ago • Promoted • New!

Customer-Focused Telecom Sales Pro | Growth & Team Impact

Wirelessdna • Ottawa

Full-time

A telecommunications company in Ottawa seeks a Sales Associate to provide exceptional customer service and build strong relationships with customers. The role requires a positive attitude, excellent...Show more

Last updated: 2 hours ago • Promoted • New!

Customer Service & Equipment Support Specialist

U-Haul • Ottawa

Full-time

A leading moving and storage company in Ottawa is seeking a Customer Service Representative to assist customers with U-Haul products and services. Responsibilities include using technology to manage...Show more

Last updated: 2 hours ago • Promoted • New!

Uncapped-Earning Tech Repair & Retail Specialist

Intello Technologies Inc. • Outaouais

Full-time

A leading technology retail company in Quebec is seeking individuals for future opportunities in customer service roles.The position involves engaging with customers to promote and sell Certified P...Show more

Last updated: 2 hours ago • Promoted • New!

Customer Support 29

Leica Biosystems Inc. • Ottawa

Full-time

Danaher builds on a legacy of over 40 years of changing lives through science and technology.We continually look to the future to discover how we can use our expertise to create a positive impact f...Show more

Last updated: 2 hours ago • Promoted • New!

Radio HW Product Integrator Ottawa,Ontario,Canada Product Development Posted 12 hours ago

Ericsson GmbH • Ottawa

Full-time

Radio HW Product IntegratorOttawa,Ontario,Canada## Join our Team## What you will doAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boun...Show more

Last updated: 2 hours ago • Promoted • New!

Mobility Solutions Customer Support Specialist

National Seating & Mobility, Inc. • Ottawa

Full-time

A healthcare solutions provider in Ottawa is seeking a Customer Service Representative to deliver exceptional support to clients regarding medical equipment. Responsibilities include assisting clien...Show more

Last updated: 2 hours ago • Promoted • New!

Team Lead, Customer Support & Application Engineering

Gastops • Ottawa

Full-time +1

Team Lead, Customer Support & Application Engineering.Team Lead, Customer Support & Application Engineering.Over the last 47 years, Gastops has built a robust business which is recognized worldwide...Show more

Last updated: 2 hours ago • Promoted • New!

Analyst - End User Technical Support

Scotiabank • Ottawa

Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Join our MD IT Service Centre and help us deliver outstanding customer service to support our i...Show more

Last updated: 2 hours ago • Promoted • New!

Bilingual Technical Customer Support Representative

Acuity Insights • Gatineau, QC, CA

Remote

Full-time

Quick Apply

Empower customers through every answer, insight, and interaction.Join Acuity Insights as a Bilingual Technical Customer Support Representative supporting One45, a mature and trusted EdTech SaaS pro...Show more

Last updated: 8 days ago

Remote Customer Service Sales (69k+ per year)

HMG Careers • Ottawa, Ontario, Canada

Remote

Full-time

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more

Last updated: 6 days ago • Promoted

Sales and Customer Service Representative Remote (69k+ per year)

HMG Careers • Ottawa, ON, Canada

Remote

Full-time

Last updated: 6 days ago • Promoted

Service Support Specialist

Enerfrog Business Services Inc. • Ottawa

Full-time

Enerfrog Business Services Inc.Gilmour Street Ottawa, ON K2P0N8 | 1-844-220-3764 | www.Ottawa, ON (On-site, Full-Time, Rotational Schedule). Enerfrog helps organizations achieve their energy managem...Show more

Last updated: 2 hours ago • Promoted • New!