Mining Product Support Representative

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Location : Saskatoon SK

Schedule : MondayFriday (5x2)

Employment Type : Full-Time Permanent

About the Role :

As a Mining Product Support Representative you will be a key driver of Finnings product support strategy for mining customers. This role is centered on building strong trust-based relationships with both external clients and internal teams to deliver exceptional support solutions. Your focus will be on maximizing fleet productivity and uptime through innovative data-driven approaches while also growing Finnings parts and service market share through long-term profitable solutions developed in collaboration with Caterpillar and internal stakeholders.

Job Description :

Major Job Functions :

Customer Focus & Product Support Sales (70%)

Lead the execution of product support strategies for assigned mining accounts

Strengthen customer relationships and retention through proactive engagement and satisfaction initiatives

Resolve customer issues promptly and effectively

Maintain accurate customer data including equipment population usage hours and key contacts

Use customer and Finning data to develop short- and long-term parts and component forecasts

Collaborate with internal marketing teams to prepare quotes proposals and responses to RFPs / RFQs

Manage proforma presentations and approvals with customers

Participate in weekly customer planning and parts meetings

Facilitate monthly customer meetings with documented action items

Proactively manage fleet components using component management tools

Develop and execute product support strategies in non-traditional markets

Ensure contractual obligations and Customer Value Agreements are fulfilled

Relationship Management (20%)

Build and maintain strong relationships with key customer contacts

Collaborate closely with internal branch teams support functions and Caterpillar representatives

Enterprise Contribution (10%)

Establish and maintain processes for gathering and reporting competitive intelligence especially insights from field technicians

Work with supply chain teams to share customer forecasts and ensure adequate parts availability

Qualifications & Experience :

Minimum 5 years of sales experience managing large accounts

Strong leadership and communication skills

Mechanical aptitude or experience with heavy equipment systems

Strong background in parts and service operations

Proven ability to manage projects independently across all phases

Excellent interpersonal skills for influencing and resolving sensitive issues

Solid understanding of mining equipment best practices

Business acumen including knowledge of support systems credit and financing

Familiarity with Finning systems such as CTS PTOS INFOR M3 / Lawson Warranty and SIS

Commitment to safety procedures and standards

Proficiency in Microsoft Office Suite (Excel Word Outlook PowerPoint)

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

Unclear Seniority

Key Skills

Document Controlling,Cost Accounting,Business Administration,Database,Art

Experience : years

Vacancy : 1