You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.
Provide support to ensure stable, reliable desktop systems to the user community across all offices.
Using the corporate Service Management tool, you will provide exceptional Tier 2 technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner
Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
Use customer service skills to clearly and effectively communicate with end users using corporate telephony and messaging tools
Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration
Continually maintains and upgrades technical capabilities and knowledge
Creates and maintains department procedures, user guides, and support documentation
Participates in technical testing and projects as directed
Stay abreast of new technologies.
What you must have:
Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).
Must be fluent in English and French (bilingual)
A diploma or degree in related studies and a minimum of 5 years of providing support (in person, by email, and telephone) in a desk-side support or Help Desk environment, or an equivalent combination of training and experience.
Must be a good team player with the ability to work well with others and demonstrate a professional demeanor.
Strong analytical and problem–solving skills with the ability to identify root causes
Salary/Rate Range: up to $74,000/annually CAD
Tier 2 Deskside Support/Infrastructure Analyst • Sainte-Anne-de-Bellevue, QC
This position is designed for experienced technicians who are comfortable owning complex tasks and serving as a.You will play a key role during the.As the data center transitions into steady-state ... Show more
Data Center Facilities Engineer.This range is provided by Salute.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Salute is a leading provider of... Show more
Shape the future of data centers as a Senior Data Center Operations Engineer, specializing in hardware and Linux systems.Thrive in a critical support role within enterprise environments.As an exper... Show more
Christie Innomed is seeking a pragmatic, solution-oriented, and operations-focused Senior Analyst – Business Systems, IT & Data to join our IT team.This role is at the heart of our digital transfor... Show more
According to CCQ (Quebec Construction Commission) rates.Blasting operations on various construction sites across Quebec;.Blasting in urban environments with nearby buildings;.Lead and execute blast... Show more
A leading data center services provider in Montreal is seeking a Data Center Facilities Engineer focused on operational integrity and safety in a dynamic environment.The role involves maintaining s... Show more
A leading defense technology company in Mirabel, QC, is seeking an Engineering IMIT Business Solutions Analyst.The role involves translating business needs into engineering solutions, facilitating ... Show more
A data management company is looking for a Data Center Technician in Baie-D'Urfe, Canada.This full-time on-site role involves maintaining essential infrastructure within a world-class data center.R... Show more
Job Description - CDN Mil Analyste Support Technique/CDN Mil Technical Support Analyst (341604).Bell Textron Canada ltee (BTCL) est à la recherche de nouvelles personnes talentueuses pour se joindr... Show more
This range is provided by Motion Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Motion Recruitme... Show more
A leading technology staffing firm is seeking a Sr.Data Center Operations Engineer in Saint-Jérôme, QC.You will be responsible for the reliability and performance of data centers, requiring 10+ yea... Show more
Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry.A robotics, satellite systems and geointelligence pioneer with a 55‑year+ story o... Show more
Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry.A robotics, satellite systems and geointelligence pioneer with a 55-yea... Show more
A technology services company in Vaudreuil-Dorion is searching for an experienced Data Center Technician for a full-time, on-site role.Candidates should have over 2 years of experience in data cent... Show more
Au service de l’imagerie médicale depuis 1954, Christie Innomed développe, distribue, intègre et soutient des solutions et produits innovants qui améliorent la performance des établissements de san... Show more
Recherchez-vous un rôle stimulant en administration système dans un environnement de technologie des opérations? Garantissez la sécurité et la performance des réseaux tout en optimisant les infrast... Show more
Talent Acquisition Specialist @ TATA CONSULTANCY SERVICES | Bachelor of Engineering.Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, et... Show more
Drive operational success as a dedicated Data Center Facilities Technician.Ensure reliability of all systems and perform critical maintenance tasks on a rotating shift schedule.In this role, you wi... Show more
Faites progresser vos compétences comme Analyste d’Affaires ERP chez Nova Bus.Ce poste offre une occasion unique de travailler sur des projets d'amélioration continue.Dans ce rôle, votre expertise ... Show more
This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Standard working hours with on-call rotation.Perform hardware installations, decommissions, ... Show more
