You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.
Provide support to ensure stable, reliable desktop systems to the user community across all offices.
Using the corporate Service Management tool, you will provide exceptional Tier 2 technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner
Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
Use customer service skills to clearly and effectively communicate with end users using corporate telephony and messaging tools
Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration
Continually maintains and upgrades technical capabilities and knowledge
Creates and maintains department procedures, user guides, and support documentation
Participates in technical testing and projects as directed
Stay abreast of new technologies.
What you must have:
Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).
Must be fluent in English and French (bilingual)
A diploma or degree in related studies and a minimum of 5 years of providing support (in person, by email, and telephone) in a desk-side support or Help Desk environment, or an equivalent combination of training and experience.
Must be a good team player with the ability to work well with others and demonstrate a professional demeanor.
Strong analytical and problem–solving skills with the ability to identify root causes
Salary/Rate Range: up to $74,000/annually CAD
Tier 2 Deskside Support/Infrastructure Analyst • Sainte-Anne-de-Bellevue, QC
Drive operational success as a dedicated Data Center Facilities Technician.Ensure reliability of all systems and perform critical maintenance tasks on a rotating shift schedule.In this role, you wi... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
The Controls Technical Support Specialist provides high-quality technical support to internal and external customers for Sporlan electronic control products used in industrial refrigeration, superm... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
L3Harris is hiring an IMIT Business Solutions Analyst located in Mirabel, QC or Enfield, NS to drive impactful engineering solutions for business needs.Engage in transformational projects to enhanc... Voir plus
Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry.A robotics, satellite systems and geointelligence pioneer with a 55‑year+ story o... Voir plus
Job Description - CDN Mil Analyste Support Technique/CDN Mil Technical Support Analyst (341604).Bell Textron Canada ltee (BTCL) est à la recherche de nouvelles personnes talentueuses pour se joindr... Voir plus
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Voir plus
This range is provided by Motion Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Motion Recruitme... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Voir plus
We’re building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strength... Voir plus
Lead Systems Administrator / Architect.Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.The mid-leve... Voir plus
Recherchez-vous un rôle stimulant en administration système dans un environnement de technologie des opérations? Garantissez la sécurité et la performance des réseaux tout en optimisant les infrast... Voir plus
