Talent.com
Hino Motors Canada Ltd.
Service Technical SpecialistHino Motors Canada Ltd. • Mississauga, ON
Service Technical Specialist

Service Technical Specialist

Hino Motors Canada Ltd. • Mississauga, ON
30+ days ago
Job type
  • Full-time
Job description
Service Technical Specialist

Position Title: Service Technical Specialist
Department: Service
Location: Mississauga, ON
Position Type: Full-time

Objectives
This position supports the objectives of the Service team, and in particular, providing technical and service-related assistance to dealers/customers by maximizing HINOEDGE case management utilization.

Main Responsibilities & Skills
Technical Support

  • Monitor and assist dealer service activities through HINOEDGE /Connected Vehicle platforms
  • Extend the use of HINOEDGE case management to reduce downtime by providing proactive support based on recorded DTC’s (tech tips, quick reference etc.)
  • Liaison with HMS Ultimate team for the operation and functional improvements of HINOEDGE
  • Provide technical assistance to dealer service through the Service Inbox and through phone
  • Provide technical assistance to Parts and Sales Departments
  • Support service training activities

Warranty

  • Assist the warranty department in the claim adjudication process as required (HinoPortal/SAP)

Service

  • Increase Customer loyalty by implementing maintenance reminders through the utilization of Connected Vehicle mileage reports (HinoUltimate.com)
  • Support HMC Service Activities, dealer events as required (EML/CCC)
  • Promptly handle general service tasks using SAP, Hinoportal, Microsoft products
  • Coordinate general customer inquiries as required

REQUIRED

  • Experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines
  • Willing and able to learn new technologies, shop/case management related platforms
  • Licensed Automotive / Truck Technician (strong asset)
  • Strong written and verbal communication skills, Microsoft Word, Excel, Power Point
  • Ability to work accurately and pay close attention to details despite frequent interruptions
  • Strong management skills
  • Ability to work effectively and independently in a team environment
  • Strong customer service orientation
  • Good time management skills, ability to meet deadlines
  • Fluency in Microsoft Office (Word, Excel, PowerPoint)

WORK ENVIRONMENT

  • Answer frequent phone calls and respond to email inquiries
  • Office/Training Workshop based in Mississauga
  • Occasional trips to HINO dealers, National / International travelling may be required
Not the perfect fit for you? That's OK. Feel free to share with a friend:
Create a job alert for this search

Service Technical Specialist • Mississauga, ON

Similar jobs

Technical Specialist

HCL Technologies LimitedMississauga
Full-time

The SAP SuccessFactors Consultant will be responsible for end‑to‑end implementation, support, configuration, and optimization of SAP SF modules—primarily.This role demands strong functional experti... Show more

 • Promoted

Technical Support Specialist

Solutions 2 GoBrampton
Full-time

Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products.With operations reaching 19 countries in North, Central and South America, and part... Show more

 • Promoted

Bilingual Intake Specialist

MSH Americas - Diot-Siaci Groupoakville, on, ca
Full-time

Join a team where your passion meets purpose! We're not just colleagues – we're enthusiasts who genuinely love what we do and make work enjoyable for everyone.You're someone who thrives in a busy e... Show more

 • Promoted

Expert Customer Service Specialist

Lennox IndustriesBrampton, Peel Region, CA
Full-time

Take on the role of Customer Service Specialist, focused on providing exceptional support to our customers.You'll manage inquiries through calls and emails, ensuring timely assistance.In your role ... Show more

 • Promoted

Technical Customer Service Specialist (Sales & Support)

Nett Technologies IncMississauga, Peel Region, CA
Full-time

A manufacturing company in Mississauga is seeking a Customer Service Representative.Responsibilities include providing sales support, creating quotes, and maintaining CRM data.Candidates should hav... Show more

 • Promoted

Technical Sales Specialist, Sera

ThermoFisher ScientificBurlington, Canada
Full-time

Work Schedule**Standard (Mon-Fri)**Environmental Conditions**Office**Job Description**As part of the Thermo Fisher Scientific team, youu2019ll discover meaningful work that makes a positive impact ... Show more

 • Promoted

Innovative Technical Sales Specialist

WorkleapMississauga, Peel region, Canada
Full-time

Join Workleap in Montreal as an Innovative Technical Sales Specialist, where your builder mindset meets customer engagement.Drive technical training and system creation to empower sales representat... Show more

 • Promoted

Technical Sales Specialist

Invictus DirectBrampton, Canada
Full-time

Location: Office based in Hamilton, territory is in BramptonSchedule: Monday - Friday (Field-Based, in office half a day/week)Company:Our client is a leading provider of industrial equipment and en... Show more

 • Promoted

Senior Technical Specialist- Claims (ECH-ON)

Echelon InsuranceMississauga, Peel region, Canada
Full-time

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.Echelon is... Show more

 • Promoted

Service Technician - Oakville - VinFast Canada

VinFast Canadaoakville, on, ca
Full-time

As a new and cutting-edge electric automobile brand in North America, we are looking for high caliber Automotive Service Technicians.In this role, your expertise will be relied upon to diagnose and... Show more

 • Promoted

technical sales specialist

The RS Josef Group Inc.Vaughan
Full-time +1

You have successfully applied for this job through Job Bank!.Terms of employment Permanent employment Full time.Work must be completed at the physical location.There is no option to work remotely.O... Show more

 • Promoted

Logistics Customer Service Specialist - Shipments & Status

Fuze Logistics Services IncMississauga, Peel Region, CA
Full-time

A logistics company in Mississauga is seeking an entry-level Customer Service Representative to provide timely information on service capabilities and manage customer interactions related to shipme... Show more

 • Promoted

Join Dexterra as Technical Solutions Specialist

Dexterra GroupMississauga, Ontario, Canada
Full-time

Elevate your career at Dexterra as a Technical Solutions Specialist, specializing in Integrated Facilities Management.Your role will encompass designing impactful solutions while engaging directly ... Show more

 • Promoted

Technical Sales Specialist II, Platform, Public Sector

GoogleMississauga, Peel Region, CA
Full-time

Technical Sales Specialist II, Platform, Public Sector.Alberta or Nova Scotia, Canada.As a Platform Technical Sales Specialist, you will partner with technical Sales teams to differentiate Google C... Show more

 • Promoted

Field Technical Support Specialist/Engineer - Canada

BlueGreen Alliance IncBurlington, Halton Region, CA
Full-time

JobTarget helps you cut through the noise to reach and convert the best candidates.Our unified platform uses data and automated technology to help you efficiently manage applications and connect wi... Show more

 • Promoted

Specialist, Customer Service

First AmericanOakville
Full-time

Come work for a company that’s committed to the success of each and every employee.A place where innovators and collaborators come together and build on each other’s talents.Where diversity is welc... Show more

 • Promoted

Onsite Customer Service Specialist II

Garland Commercial RangesMississauga, Peel Region, CA
Full-time

Drive customer success with Welbilt, Inc.Customer Service Specialist II based in Mississauga.This full-time, onsite role focuses on managing accounts and ensuring client satisfaction.The contract i... Show more

 • Promoted

Toromont Cat Technical Training Specialist

Toromont CatVaughan, ON, CA
Full-time

Advance your career as a Technical Training Specialist with Toromont Cat, delivering top-tier training for the Caterpillar product line.This full-time position includes travel to various customer l... Show more

 • Promoted

HVAC Technical Support Specialist: Remote Role with Growth Potential

MideaMississauga, Peel region, Canada
Remote
Full-time

Step into a rewarding role as a Technical Support Specialist focused on HVAC systems.This remote position allows you to utilize your hands-on knowledge in gas and refrigeration while making a real ... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMississauga, Peel Region, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more