Shop Manager

Job Description

Job Description

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

What You’ll Do

Lead daily shop operations to ensure efficiency, quality, and profitability.

Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.

Champion a culture of safety, continuous improvement, and customer care.

Manage shop financials, KPIs, payroll, and vendor relationships.

Promote Craftsman Collision in the community and support business development initiatives.

Ensure compliance with all regulatory standards, company policies, and procedures.

What We’re Looking For

• Minimum of 5 years of progressive industry or related experience, including experience in sales, customer service, management or leadership
• Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered
• Strong understanding of operations, budgeting, and expense management
• I-CAR Platinum certification an asset
• Proficiency in Mitchell Estimating, Audatex (Qapter), ALLDATA is preferred
• Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies is preferred
• Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers
• Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills
• Proven experience effectively leading a team in a fast-paced environment
• Demonstrated time management, problem solving, critical thinking and sound judgement skills
• Strong interpersonal skills with customer service-oriented attitude
• Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications
• Demonstrated desire and aptitude for learning and development
• Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years
• Must be legally entitled to work in Canada with no restriction
• Ability to travel occasionally within Canada and to the US for company functions

Why Work With Us?